Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325073 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 AtlantiCare Regional Medical Center — 65 W Jimmie Leeds Rd, Pomona NJ, 08240

Dec 11, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Dec 30, 2026
43 biz days remaining
Active: 46 biz days
Paused: 171 biz days
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸171d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Aug 18, 2026
171 business days (not counted)
46d
▶ Clock Running
Status: Scheduled
Aug 18 → Oct 23, 2026
46 business days (counted)
Running total: 46 of ? biz days used
Created: Dec 11, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Aug 18 Ready for Release ⏸ Paused 171 —
Aug 18 → Oct 23 Scheduled ▶ Running 46 46
Dispatch 0.1d
Holding 171.6d (excluded)
On Track
Dispatch
0.1 days
Holding (excluded from total)
171.6 days
Created: Dec 11, 2025 Due: Dec 30, 2026 (68 days left)
📅
217.7 days Total Age
⏱️
171.6d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 315 days old
🚨
Primary Delay 171.6 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
171.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/18/2026 ARuby - Rcvd confimation from Fady that IGTD only takes 1.5-2 hrs per device so we can fit 4 in one day. Sent confirmation email. Dispatching to Jason Yenser for 11/03.


08/13/2026 ARuby - Rcvd email from Jessica Lane JLane@atlanticare.org asking if these can be completed in 1 day. I told her I would reach out to our leadership team and get back to her shortly. Sent email to leaders and FSE Jason Yenser to see if we can accomodate this request.


08/10/2026 Rbailey - Called 609.576.0008 Number for Jessica Lane. NA Straight to VM. Left VM for FU. Resending email for visibility


08/10/2026 Rbailey - Called 609.576.1034 for Grant NA No Name. Left VM for FU. Advised I would try Jessica Lane who is also on email


08/03/2026 Rbailey - Sent 1st Attempt email to Grant Spoltore grspoltore@atlanticare.org to propose Jason Yenser Nov 2 & 3

⚠️ Problem Description
IntraSight Mobile - IP 108972529 - SN 102837
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325073
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 172.0 business days
👷
▶
3 Technician Assigned Aug 18, 10:27 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-11-03T18:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 249d 18h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Nov 3, 1:00 PM
Created
Dec 11, 1:16 PM
Invoice #
N/A

Details