Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325075 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 WYCKOFF HEIGHTS MEDICAL CENTER — 374 STOCKHOLM ST, BROOKLYN NY, 11237

Dec 11, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Dec 30, 2026
43 biz days remaining
Active: 43 biz days
Paused: 174 biz days
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸174d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Aug 21, 2026
174 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 21 → Aug 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Aug 21 → Oct 23, 2026
43 business days (counted)
Running total: 43 of ? biz days used
Created: Dec 11, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Aug 21 Ready for Release ⏸ Paused 174 —
Aug 21 → Aug 21 Assigned ▶ Running 0 0
Aug 21 → Oct 23 Scheduled ▶ Running 43 43
Dispatch 0.1d
Holding 174.6d (excluded)
Coordinators 0.0d
On Track
Dispatch
0.1 days
Holding (excluded from total)
174.6 days
Coordinators
0.0 days
Created: Dec 11, 2025 Due: Dec 30, 2026 (68 days left)
📅
217.7 days Total Age
⏱️
174.6d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 315 days old
🚨
Primary Delay 174.6 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
174.6d
Assigned
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/21/2026 Rbailey - Called 347.952.6577 Spoke with Kessang Bhutia. She advised they do have this device and Vivian could come onsite November 12 @11. Dispatching WO and Sending Email


08/21/2026 Rbailey - Called 646.281.0775 the other number listed for Ed. NA No Name. Left VM for FU


08/21/2026 Rbailey - Called 718.963.7370 NA left VM for Edwin. He had said that this device is not in his Dept Radiology. Called to see if Bhutia is in his Dept or another. 


08/21/2026 Rbailey - Called 281.739.3644 for Mitchel. NA Left VM for FU as he had asked Edwin or Bhutia to respond


08/13/2026 Rbailey - Called 281.739.3644 Spoke with Mitchel. He asked me to resend for visibility. Sending email to 

MNacisse@wyckoffhospital.org


08/05/2026 Rbailey - Sent 1st Attempt to Mitchel Nacisse cscaminaci@wyckoffhospital.org to Propose Vivian to come onsite Nov 12@11

⚠️ Problem Description
IntraSight - IP 88432151 - SN 2245
📄 Description
Philips - Image Guided Therapy Device (IGT-D)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 11, 1:16 PM
Work Order: WO-01325075
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 10m
🚨 175.0 business days
👷
▶
4 Technician Assigned Aug 21, 1:51 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release
To: Assigned
Duration in Previous: 252d 22h
🗓️
Status: Scheduled by Ricky Bailey
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-11-12T16:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Nov 12, 11:00 AM
Created
Dec 11, 1:16 PM
Invoice #
N/A

Details