Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325075 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 WYCKOFF HEIGHTS MEDICAL CENTER — 374 STOCKHOLM ST, BROOKLYN NY, 11237

Dec 11, 2025 → Present

🟢 On Track

PC

SLA Clock

Per client agreement · Target: Dec 30, 2026

91 biz days remaining

Active: 0 biz days

Paused: 169 biz days

▶ Clock Running

Status: Created

Dec 11 → Dec 11, 2025

0 business days (counted)

Running total: 0 of ? biz days used

⏸169d

⏸ Clock Paused

Status: Ready for Release

Dec 11 → Aug 16, 2026

169 business days (not counted)

Created: Dec 11, 2025 Today

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 11 → Dec 11	Created	▶ Running	0	0
Dec 11 → Aug 16	Ready for Release	⏸ Paused	169	—

Dispatch 0.1d

On Track

Dispatch
0.1 days

Created: Dec 11, 2025 Due: Dec 30, 2026 (136 days left)

📅

169.7 days Total Age

⏱️

0.1d in Entered Longest Stage

🔄

1 transitions Status Changes

✅

On time Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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Generating AI analysis...

On Track

Ready for Release • 247 days old

✅

No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.1d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/13/2026 Rbailey - Called 281.739.3644 Spoke with Mitchel. He asked me to resend for visibility. Sending email to 
MNacisse@wyckoffhospital.org

08/05/2026 Rbailey - Sent 1st Attempt to Mitchel Nacisse cscaminaci@wyckoffhospital.org to Propose Vivian to come onsite Nov 12@11

⚠️ Problem Description

                        IntraSight - IP 88432151 - SN 2245                    

📄 Description

                        Philips - Image Guided Therapy Device (IGT-D)                    

📞 Call Description

                        PM - Contract - BG Required PM                    

Timeline

📋

Work Order Created Dec 11, 1:16 PM

Work Order: WO-01325075

Type: Preventive Maintenance

Priority: PC

✅

Status: Ready for Release by Mandy Newman Dec 11, 2:27 PM

From: Entered

To: Ready for Release

Duration in Previous: 1h 10m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Ready for Release

Priority

PC

Type

Preventive Maintenance

Branch

ERLA - PROD

Technician

Unassigned

Scheduled

N/A

Created

Dec 11, 1:16 PM

Invoice #

N/A