📍 UCSF Medical Center — 745 Parnassus Ave, San Francisco CA, 94122
Dec 11, 2025 → Mar 8, 2026
✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (44 biz days late)
Active: 57 biz days
🕐 Clock stopped: Completed (Mar 8, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 1 of ? biz days used
56d
▶ Clock Running
Status: Scheduled
Dec 12 → Mar 8, 2026
56 business days (counted)
Running total: 57 of ? biz days used
Created: Dec 11, 2025Completed: Mar 8, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 11 → Dec 11
Created
▶ Running
0
0
Dec 11 → Dec 11
Scheduled
▶ Running
0
0
Dec 11 → Dec 12
Ready for Scheduling
▶ Running
1
1
Dec 12 → Mar 8
Scheduled
▶ Running
56
57
Coordinators57.7d
Billing1.9d
✗ SLA Missed
Coordinators
57.7 days
Over SLA
Billing
1.9 days
Over SLA
Created: Dec 11, 2025
Due: Dec 31, 2026
Completed: Mar 8, 2026 (298 days early)
📅
57.7 daysTotal Age
⏱️
57.0d in ScheduledLongest Stage
🔄
7 transitionsStatus Changes
⚠️
58.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
37 linesWork Details
🚩
4 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1Mar 3, 2026
Visit 2Mar 4, 2026
Visit 3Mar 5, 2026
Visit 4Mar 6, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay57.0 days stuck in "Scheduled"
⏱️
Total Delay58.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.7d / 1.0d SLA
Scheduled
57.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/11/2025 NNL ; 1310 EJ avail; 1324 LM w/Jonathan re cnfm; 1704 Jonathan cnfm; ack cnfm; LM w/EJ; 1824 EJ ack cnfm
📅
Vendormate
Mar 6, 2026 8:00am – 12:00pm
Work Order: WO-01325080
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005QAVVYA4
📅
Vendormate
Mar 5, 2026 4:00pm – 12:00am
Work Order: WO-01325080
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005QAVVYA4
📅
Vendormate
Mar 4, 2026 4:00pm – 12:00am
Work Order: WO-01325080
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005QAVVYA4
📅
Vendormate
Mar 3, 2026 4:00pm – 12:00am
Work Order: WO-01325080
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005QAVVYA4
Timeline
📋
▶
3
Work Order Created Dec 11, 1:28 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling
To:Scheduled
Duration in Previous:0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From:Scheduled
To:Ready for Scheduling
Duration in Previous:1m
🗓️
▶
2
Status: Scheduled Dec 11, 7:04 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician:Erin Jones
🚨57.6 business days
⏱️
▶
2
16x Labor Added Mar 6, 4:50 PM
16x Labor Added → 19x Expenses Added
💵
19x Expenses Added
Type:Expenses
Status:Open
Qty:1
🚗
2x Travel Added Mar 6, 4:56 PM
Type:Travel
Status:Open
Qty:34
⏳0.9 business days
✔️
Status: Completed by Erin JonesMar 8, 12:22 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:86d 16h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushMar 12, 3:42 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 3h
📨
Status: Invoice Pending by Timothy AmburgeyMar 13, 1:26 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:21h 44m
🧾
▶
2
Invoice Created Mar 13, 4:39 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:3h 12m
Bottlenecks
Scheduled
Duration: 57.0 business days (threshold: 2.0 business days)
Exceeded by 55.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)