Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325084 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Dec 11, 2025 → Dec 11, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 18, 2025
🕐 Clock stopped: Completed (Dec 11)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.4d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
0.0 days
Billing
0.2 days
Created: Dec 11, 2025 Due: Dec 18, 2025 Completed: Dec 11, 2025 (7 days early)
📅
0.4 days Total Age
⏱️
1.3d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 154 days old
🚨
Primary Delay 1.3 days stuck in "Closed"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Check functions of bed. No problem found
🔍 Technician Findings
unable to duplicate problem.
⚠️ Problem Description
Joe Evans: Staff stated bed not inflating
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 11, 1:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 11, 2:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 18m
🔧
▶
3 Status: Tech On Site Dec 11, 4:44 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Joe Evans
From: Tech On Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Joe Evans Dec 11, 4:50 PM
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Dec 12, 10:56 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 6m
📨
Status: Invoice Pending by Hannah Shaw Dec 12, 12:11 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 14m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 15, 8:00 AM
Invoice Number: SM-249021

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 11, 1:34 PM
Invoice #
SM-249021

Work Details (1)

Name Type Status Qty Amount Date
WL-03034684 Labor Open 0.5 $0.00 Dec 11, 4:46 PM

Details