Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325167 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Dec 11, 2025 → Dec 16, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 18, 2025
🕐 Clock stopped: Completed (Dec 17)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 3.5d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.5 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Dec 11, 2025 Due: Dec 18, 2025 Completed: Dec 17, 2025 (1 days early)
📅
3.5 days Total Age
⏱️
3.4d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 154 days old
🚨
Primary Delay 3.4 days stuck in "Assigned"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Fowler motor on the bed.
🔍 Technician Findings
The head of bed not working.
⚠️ Problem Description
Ray-Anthony Alston: The head of bed not working.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 11, 4:16 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Dec 11, 5:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 42m
⏳ 3.9 business days
⏱️
▶
3 4x Labor Added Dec 16, 8:01 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 5d 3h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 17, 11:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 39m
📨
Status: Invoice Pending by Hannah Shaw Dec 17, 12:11 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 26m, 0m
⏳ 3.0 business days
🧾
Invoice Created Dec 19, 3:57 PM
Invoice Number: SM-249287

Bottlenecks

Assigned
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Dec 11, 4:16 PM
Invoice #
SM-249287

Work Details (4)

Name Type Status Qty Amount Date
WL-03039945 Labor Open 1 $0.00 Dec 16, 8:01 PM
WL-03039946 Labor Open 2.5 $0.00 Dec 16, 8:01 PM
WL-03039947 Travel Open 23.8 $0.00 Dec 16, 8:01 PM
WL-03039948 Parts Open 1 $0.00 Dec 16, 8:01 PM

Details