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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325209 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 JERSEY SHORE UNIVERSITY MEDICAL — 1945 STATE ROUTE 33, NEPTUNE NJ, 07753

Dec 12, 2025 → Mar 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (16 biz days early)
Active: 57 biz days
🕐 Clock stopped: Canceled (Mar 9, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Dec 12 → Jan 7, 2026
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 8, 2026
1 business day (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 17 of ? biz days used
40d
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Mar 9, 2026
40 business days (counted)
Running total: 57 of ? biz days used
Created: Dec 12, 2025 Canceled: Mar 9, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Jan 7 Assigned ▶ Running 16 16
Jan 7 → Jan 7 Scheduled ▶ Running 0 16
Jan 7 → Jan 7 Entered ▶ Running 0 16
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 16
Jan 7 → Jan 7 Assigned ▶ Running 0 16
Jan 7 → Jan 8 Scheduled ▶ Running 1 17
Jan 8 → Jan 8 Entered ▶ Running 0 17
Jan 8 → Mar 9 Ready for Scheduling ▶ Running 40 57
Dispatch 0.7d
Coordinators 59.1d
✓ SLA Met
Dispatch
0.7 days
Over SLA
Coordinators
59.1 days
Over SLA
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 9, 2026 (22 days early)
📅
58.0 days Total Age
⏱️
40.7d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
55.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 246 days old
🚨
Primary Delay 40.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 55.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.7d / 0.5d SLA
Assigned
16.5d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Ready for Scheduling
40.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
03/09/2026 MNewman - SR Closed on smartsheet.

01/08/2026 RArnold -Removed from FSE, wrong material sent per Talia

1/7/2026 RFosbury assign to Rick C for Jan 15th and 16th.

12/12/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01311280) -Follow up notes - Follow up needed the wrong parts delivered the installation was rescheduled until the new parts are delivered.


-Previous notes -

12/03/2025 RArnold - GE requested date change. Updated to 12/10

12/01/2025 RArnold - ETA 12/02 dispatching to Carlos for 12/04

⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): SDL25200008,SDL25200007,SDL25200005,SDL25210003,SDL25200010,SDL24510131,SDL25200013,SDL25210010,SDL25200004 Scale serial number(s): *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Corometrics 250cx (Series) Fetal Monitor (Models: 256cx, 259cx)
📞 Call Description
GEHC MIC Installation - 9 CORO 259

Timeline

📋
Work Order Created Dec 12, 9:29 AM
Work Order: WO-01325209
Type: Installation
Priority: PC
👷
▶
2 Technician Assigned Dec 12, 2:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rebecca Arnold
From: Entered
To: Assigned
Duration in Previous: 5h 22m
🚨 17.0 business days
👷
▶
3 Technician Assigned Jan 7, 11:30 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 25d 20h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-15T13:00:00.000+0000
🆕
Status: Entered by Rich Fosbury Jan 7, 1:04 PM
From: Scheduled
To: Entered
Duration in Previous: 1h 33m
📅
Status: Ready for Scheduling by Rich Fosbury Jan 7, 1:31 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 26m
👷
▶
3 Technician Assigned Jan 7, 2:58 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 27m, 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-09T13:00:00.000+0000
🆕
Status: Entered by Rebecca Arnold Jan 8, 1:02 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 22h 3m, 0m
🚨 41.0 business days
🚫
Status: Canceled by Mandy Newman Mar 9, 5:48 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 60d 3h

Bottlenecks

Entered
Duration: 5.4 business hours (threshold: 4.0 business hours)
Exceeded by 1.4 business hours
Assigned
Duration: 16.5 business days (threshold: 4.0 business hours)
Exceeded by 16.0 business days
Ready for Scheduling
Duration: 40.7 business days (threshold: 1.0 business days)
Exceeded by 39.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 12, 9:29 AM
Invoice #
N/A

Details