Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325233 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Dec 12, 2025 → Dec 12, 2025

✅ Completed
PC Per client agreement
Target: Dec 12, 2025
🕐 Clock stopped: Completed (Dec 12)
✓ SLA Met
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Dec 12, 2025 Due: Dec 12, 2025 Completed: Dec 12, 2025 (on time)
📅
0.1 days Total Age
⏱️
2.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay 2.0 days stuck in "Ready to Bill"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/12/25 MMcNamara
Qty25 :19 X 13 X 13" CORRUGATED BOXES for shipping THOR units  purchased on behalf of THOR  Expenses    $109.24    

Government Charges, UPS Brokerage and Partner Government Agency Fees:paid on behalf of THOR    Expenses    $21.70    
 
🔧 Work Performed
Government Charges, UPS Brokerage and Partner Government Agency Fees:paid on behalf of THOR

Timeline

📋
Work Order Created Dec 12, 10:34 AM
Work Order: WO-01325233
Type: Depot
Priority: PC
👷
▶
2 Technician Assigned Dec 12, 10:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 9m
💵
Expenses Added Dec 12, 10:54 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Dec 12, 11:00 AM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Dec 12, 11:18 AM
Status: Completed → Status: Closed
🏁
Status: Closed by MICHAEL MCNAMARA
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 2m, 0m
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Dec 15, 10:30 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-249107

Bottlenecks

Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Dec 12, 10:34 AM
Invoice #
SM-249107

Work Details (2)

Name Type Status Qty Amount Date
WL-03035718 Expenses Open 1 $109.24 Dec 12, 10:54 AM
WL-03035732 Expenses Open 1 $21.70 Dec 12, 11:00 AM

Details