Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325251 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ABBEVILLE GENERAL HOSPITAL — 118 N HOSPITAL DR, ABBEVILLE LA, 70510

Dec 12, 2025 → Mar 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (3 biz days early)
Active: 21 biz days
Paused: 49 biz days
🕐 Clock stopped: Completed (Mar 26, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸49d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 26, 2026
49 business days (not counted)
16d
▶ Clock Running
Status: Ready for Scheduling
Feb 26 → Mar 20, 2026
16 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 20 → Mar 26, 2026
4 business days (counted)
Running total: 21 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 26 Ready for Release ⏸ Paused 49 —
Feb 26 → Mar 20 Ready for Scheduling ▶ Running 16 17
Mar 20 → Mar 26 Scheduled ▶ Running 4 21
Dispatch 2.0d
Holding 49.9d (excluded)
Coordinators 21.5d
Field Work 0.0d
Billing 0.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
49.9 days
Coordinators
21.5 days
Over SLA
Field Work
0.0 days
Billing
0.5 days
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 26, 2026 (5 days early)
📅
70.5 days Total Age
⏱️
49.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
22.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 49.9 days stuck in "Ready for Release"
⏱️
Total Delay 22.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
49.9d
Ready for Scheduling
17.0d / 1.0d SLA
Scheduled
4.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/26/2026 SRobinson- Created follow up WO as requested. (WO-01361998)

03/20/2026 RArnold - Dispatching to Davon for Walk-in


02/26/2026: ARoosa - Recvd. email from Jay Seymour <jay.seymour@abbevillegeneral.com> Cheif CRNA at Abbeville General hospital. Wants to schedule.


02/25/2026: ARoosa- Called; 337-898-6564, Brooke Gibson VM/LM sending email to brooke.gibson@abbevillegeneral.com

02/16/2026 YEspino Called 337-898-6564 to speak to Brooke to verify the device in question. Was unhable to speak to her so i left a message.


02/16/2026 YEspino Called 337-893-5466 to verify the device in question. Asked to be transferred over to the biomed dept, Was unable to speak to anybody so i left a message.


02/10/2026 YEspino Called 504-468-8597 to speak to Raymond Benedict to verify the device in question. not a good contact, this number is for another site.


02/10/2026 YEspino Called 337-898-6564 to speak to Brooke Gibson to verify the device in question. Was unable to speak to her so i left a message.


02/10/2026 YEspino Called 337-893-5466 to verify the device in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message.


01/22/2026 YEspino Called 337-893-5466 to verify the device in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message.


01/14/2026 YEspino Called 337-893-5466 to verify the ultrasound device in question. Asked to be transferred over to the biomed dept, was unable to speak to anybody so i left a message.

🔧 Work Performed
Completed software only. Will need to return for battery replacement once batteries are available
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325251
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:11 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 50.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Feb 26, 8:26 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 72d 20h
🚨 17.0 business days
👷
▶
3 Technician Assigned Mar 20, 11:55 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-25T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22d 2h
⏳ 4.0 business days
⏱️
▶
2 4x Labor Added Mar 25, 4:14 PM
4x Labor Added → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Mar 26, 12:14 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Davon Cox
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.0 business days
⏱️
Labor Added Mar 30, 12:17 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 30, 12:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 12h
📨
Status: Invoice Pending by Timothy Amburgey Mar 30, 4:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3h 42m
💰
Status: Invoiced by Timothy Amburgey Mar 30, 4:38 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 33m
⏳ 4.9 business days
🧾
Invoice Created Apr 3, 10:49 AM
Invoice Number: SM-257834

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Davon Cox
Scheduled
Mar 25, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257834

Work Details (6)

Name Type Status Qty Amount Date
WL-03159139 Labor Open 2 $250.00 Mar 25, 4:14 PM
WL-03159140 Labor Open 1.75 $0.00 Mar 25, 4:14 PM
WL-03159141 Labor Open 1.25 $100.00 Mar 25, 4:14 PM
WL-03159142 Travel Open 86 $0.00 Mar 25, 4:14 PM
WL-03159159 Parts Open 1 $0.00 Mar 25, 4:18 PM
WL-03165182 Labor Open 0.016666666666667 $38.00 Mar 30, 12:17 PM

Details