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← WO Overview

WO-01325253 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ADVENTHEALTH SHAWNEE MISSION — 9100 W 74TH ST, SHAWNEE MISSION KS, 66204

Dec 12, 2025 → Mar 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✓ SLA Met (12 biz days early)
Active: 10 biz days
Paused: 49 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸49d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 26, 2026
49 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 10, 2026
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 10 → Mar 11, 2026
1 business day (counted)
Running total: 10 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 26 Ready for Release ⏸ Paused 49 —
Feb 26 → Feb 26 Ready for Scheduling ▶ Running 0 1
Feb 26 → Mar 10 Scheduled ▶ Running 8 9
Mar 10 → Mar 11 Tech On Site ▶ Running 1 10
Dispatch 2.0d
Holding 49.9d (excluded)
Coordinators 9.1d
Field Work 1.3d
Billing 6.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
49.9 days
Coordinators
9.1 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
6.6 days
Over SLA
Created: Dec 12, 2025 Due: Mar 27, 2026 Completed: Mar 11, 2026 (16 days early)
📅
59.4 days Total Age
⏱️
49.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
17.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 49.9 days stuck in "Ready for Release"
⏱️
Total Delay 17.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
49.9d
Ready for Scheduling
0.4d / 1.0d SLA
Scheduled
8.8d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
6.6d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026 DMalloy - Emailed customer advsing that FSE Bennet will be onsite on Monday 3/9/2026 to complete the remediations on the 2 devices.  

bodahn.kobuszewski@adventhealth.com


02/26/2026: ARoosa - Recvd. email from Bo stating they are ready to schedule and to provide him with a date and approx. ETA for tech and he will show tech where devices are located. Contact Bo upon arrival.


02/13/2026 MHamersley - sent f/u email: bodahn.kobuszewski@adventhealth.com


01/20/2026 MHamersley - called 913-676-7623, spoke to Bo, POC, FSE Cred: Vendormate; sent email: bodahn.kobuszewski@adventhealth.com

offering next week for FSE to come onsite.


WO-01325252-VGC000558

WO-01325253-VGD002918

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325253
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:11 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 50.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Feb 26, 9:56 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 72d 21h
📅
▶
4 Dispatch Scheduled Feb 26, 12:47 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Bennet O Dartey
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 51m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-03-09T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Mar 3, 3:31 PM
Scheduled For: 2026-03-10T12:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Bennet Dartey Mar 10, 12:55 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 23h
⏱️
▶
2 3x Labor Added Mar 10, 10:24 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Bennet Dartey
From: Tech On Site
To: Completed
Duration in Previous: 9h 30m
🏁
Status: Closed by Bennet Dartey Mar 10, 11:14 PM
From: Completed
To: Closed
Duration in Previous: 48m
⏳ 4.1 business days
⏱️
▶
2 Labor Added Mar 16, 3:09 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 15h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 12:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 21h
🧾
▶
2 Invoice Created Mar 24, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 24m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Mar 10, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257336

Work Details (4)

Name Type Status Qty Amount Date
WL-03138509 Labor Open 3 $450.00 Mar 10, 10:24 PM
WL-03138510 Labor Open 1 $0.00 Mar 10, 10:24 PM
WL-03138511 Labor Open 1 $100.00 Mar 10, 10:24 PM
WL-03145828 Labor Open 0.016666666666667 $38.00 Mar 16, 3:09 PM

Details