Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325254 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ADVENTHEALTH SOUTH OVERLAND PARK — 7820 W 165TH ST, OVERLAND PARK KS, 66223

Dec 12, 2025 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (3 biz days early)
Active: 5 biz days
Paused: 43 biz days
🕐 Clock stopped: Tech Off Site (Feb 24, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 18, 2026
43 business days (not counted)
▶ Clock Running
Status: On Hold
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 12, 2025 Tech Off Site: Feb 24, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 18 Ready for Release ⏸ Paused 43 —
Feb 18 → Feb 20 On Hold ▶ Running 2 3
Feb 20 → Feb 24 Assigned ▶ Running 2 5
Feb 24 → Feb 24 Scheduled ▶ Running 0 5
Feb 24 → Feb 24 Tech On Site ▶ Running 0 5
Dispatch 2.0d
Holding 46.1d (excluded)
Coordinators 2.4d
Field Work 0.0d
Billing 17.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
46.1 days
Coordinators
2.4 days
Over SLA
Field Work
0.0 days
Billing
17.1 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 24, 2026 (4 days early)
📅
49.0 days Total Age
⏱️
43.9d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
20.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 43.9 days stuck in "Ready for Release"
⏱️
Total Delay 20.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
43.9d
On Hold
2.3d
Assigned
2.3d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.2d / 1.0d SLA
Ready to Bill
14.0d / 1.0d SLA
WO Correction Needed
3.0d
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026 YEspino Called 913-676-7679 to speak to Ryan Kares to verify the device in question. Was unable to speak to him or leave a message.


02/16/2026 YEspino Called 913-373-2000 to verify the devie in question. Asked to be transferred over to the biomed dept for overland and shawnee and i was unable to speak to either of them.


02/10/2026 YEspino Called 321-239-9329 to speak to Tom Tzobanakis to verify the device in question. Was able to speak to Tom and he advised to reach out to the Bryan kares over teams? 


02/10/2026 YEspino Called 916-696-1087 to speak to Amanda Nelms to verify the device in question. Not a good contact, this person works for Philips.


02/10/2026 YEspino Called 913-373-2000 to verify the device in question. Was unable to speak to anybody or leave a message.


01/22/2026 YEspino Called 913-373-2000 to verify the device in question. Asked for biomed but was unable to reach them and the call was dropped.

🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed
🔍 Technician Findings
FMI 78101 Not Required – FMI was previously completed
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325254
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:11 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 44.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 4:47 PM
From: Ready for Release
To: On Hold
Duration in Previous: 65d 4h
⏳ 2.9 business days
👷
▶
2 Technician Assigned Feb 20, 4:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: On Hold
To: Assigned
Duration in Previous: 1d 23h
⏳ 3.0 business days
👷
▶
3 Technician Assigned Feb 24, 4:22 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 4d 0h
🔧
▶
4 Status: Tech On Site Feb 24, 5:07 PM
Status: Tech On Site → Labor Added → Status: Tech Off Site → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 2m, 0m
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 3.9 business days
⏱️
▶
2 Labor Added Feb 27, 9:14 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 16h
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 9:28 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 5d 0h, 0m
⏳ 3.0 business days
🏁
Status: Closed by Sean Currie Mar 6, 9:55 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 0h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 11, 11:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 0h
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 12:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 1h
🧾
▶
2 Invoice Created Mar 24, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 24m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Feb 24, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257336

Work Details (2)

Name Type Status Qty Amount Date
WL-03118259 Labor Open 0.75 $100.00 Feb 24, 5:08 PM
WL-03122740 Labor Open 0.016666666666667 $38.00 Feb 27, 9:14 AM

Details