📍 AESTHETIC CLINIQUE — 2050 W COUNTY HIGHWAY 30A STE 114, SANTA ROSA BEACH FL, 32459
Dec 12, 2025 → Feb 18, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 10 biz days
Paused: 34 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 4, 2026
34 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 18, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Dec 12, 2025Completed: Feb 18, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 4
Ready for Release
⏸ Paused
34
—
Feb 4 → Feb 4
Assigned
▶ Running
0
1
Feb 4 → Feb 18
Scheduled
▶ Running
9
10
Feb 18 → Feb 18
Tech On Site
▶ Running
0
10
Dispatch2.0d
Holding34.9d (excluded)
Coordinators9.9d
Field Work0.2d
Billing76.1d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
34.9 days
Coordinators
9.9 days
Over SLA
Field Work
0.2 days
Billing
76.1 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Feb 18, 2026 (17 days late)
📅
45.0 daysTotal Age
⏱️
34.9d in WO Correction NeededLongest Stage
🔄
29 transitionsStatus Changes
⚠️
43.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay34.9 days stuck in "WO Correction Needed"
⏱️
Total Delay43.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
34.9d
Scheduled
9.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
10.0d / 1.0d SLA
Ready to Bill
36.1d / 1.0d SLA
WO Correction Needed
39.9d
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/08/2026 ALuman - WO locked and FSE having difficulty closing
02/04/2026 ALuman - dispatch to Jared heisler to complete 2/18. Email confirmation sent to Aimee info@theclinique.net
01/23/2026 YEspino Called 850-343-4194 to verify the device in question. Was able to speak to Sadie and she advised i needed to email her supervisor Aimee to be better assisted. Email: info@theclinique.net
01/08/2026 YEspino Called 850-343-4194 to verify the device in question. Was just left on hold till the call was dropped.
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - AESTHETIC CLINIQUE - SANTA ROSA BEACH, FL - WO-01325255
Completed Jan 23, 2026
To: info@theclinique.net
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com; ashley.luman@emsar.com; fmessak@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - AESTHETIC CLINIQUE - SANTA ROSA BEACH, FL - WO-01325255
Body:
Hi Aimee,
I am contacting you on behalf of GE Healthcare about a Field Safety No
📧
Live Call_Followed Up With Email
Completed Jan 23, 2026
01/23/2026 YEspino Called 850-343-4194 to verify the device in question. Was able to speak to Sadie and she advised i needed to email her supervisor Aimee to be better assisted. Email: info@theclinique.net
📞
Live Call_No Answer Unable to Leave Message
Completed Jan 8, 2026
01/08/2026 YEspino Called 850-343-4194 to verify the device in question. Was just left on hold till the call was dropped.
📅
WO-01325255 - FCO - Venue Fit Ultrasound - SANTA ROSA BEACH - AESTHETIC CLINIQUE
Feb 18, 2026 8:00am – 12:00pm
Work Order: WO-01325255
Account: GE Healthcare FMI
Customer Case Number: 1-555020465883, 1-554907753151
Location: AESTHETIC CLINIQUE
Address: 2050 W COUNTY HIGHWAY 30A STE 114, SANTA ROSA BEACH, FL 32459
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFC000323
Contact Name: Aime
JPEG
VFC000323_Battery
Feb 18, 2026
JPEG
VFC000323_Product Label Pic
Feb 18, 2026
JPEG
VFC000323_Software Update
Feb 18, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325255
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:09 PM