📍 AESTHETIC CLINIQUE — 2050 W COUNTY HIGHWAY 30A STE 114, SANTA ROSA BEACH FL, 32459
Dec 12, 2025 → Feb 18, 2026
🔴 Behind
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Completed (Feb 18)
⏸ 50d excluded (parts wait + holding)
✗ SLA Missed
Dispatch2.0d
Holding37.9d (excluded)
Coordinators10.9d
Field Work0.2d
Billing56.4d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
37.9 days
Coordinators
10.9 days
Over SLA
Field Work
0.2 days
Billing
56.4 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026 (104 days overdue)
📅
49.0 daysTotal Age
⏱️
37.9d in Ready for ReleaseLongest Stage
🔄
11 transitionsStatus Changes
⚠️
31.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 153 days old
🚨
Primary Delay37.9 days stuck in "Ready for Release"
⏱️
Total Delay31.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
37.9d
Scheduled
10.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
10.0d / 1.0d SLA
Ready to Bill
16.5d / 1.0d SLA
WO Correction Needed
39.9d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/08/2026 ALuman - WO locked and FSE having difficulty closing
02/04/2026 ALuman - dispatch to Jared heisler to complete 2/18. Email confirmation sent to Aimee info@theclinique.net
01/23/2026 YEspino Called 850-343-4194 to verify the device in question. Was able to speak to Sadie and she advised i needed to email her supervisor Aimee to be better assisted. Email: info@theclinique.net
01/08/2026 YEspino Called 850-343-4194 to verify the device in question. Was just left on hold till the call was dropped.
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - AESTHETIC CLINIQUE - SANTA ROSA BEACH, FL - WO-01325255
Completed Jan 23, 2026
To: info@theclinique.net
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com; ashley.luman@emsar.com; fmessak@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - AESTHETIC CLINIQUE - SANTA ROSA BEACH, FL - WO-01325255
Body:
Hi Aimee,
I am contacting you on behalf of GE Healthcare about a Field Safety No
📧
Live Call_Followed Up With Email
Completed Jan 23, 2026
01/23/2026 YEspino Called 850-343-4194 to verify the device in question. Was able to speak to Sadie and she advised i needed to email her supervisor Aimee to be better assisted. Email: info@theclinique.net
📞
Live Call_No Answer Unable to Leave Message
Completed Jan 8, 2026
01/08/2026 YEspino Called 850-343-4194 to verify the device in question. Was just left on hold till the call was dropped.
📅
WO-01325255 - FCO - Venue Fit Ultrasound - SANTA ROSA BEACH - AESTHETIC CLINIQUE
Feb 18, 2026 8:00am – 12:00pm
Work Order: WO-01325255
Account: GE Healthcare FMI
Customer Case Number: 1-555020465883, 1-554907753151
Location: AESTHETIC CLINIQUE
Address: 2050 W COUNTY HIGHWAY 30A STE 114, SANTA ROSA BEACH, FL 32459
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFC000323
Contact Name: Aime
JPEG
VFC000323_Battery
Feb 18, 2026
JPEG
VFC000323_Product Label Pic
Feb 18, 2026
JPEG
VFC000323_Software Update
Feb 18, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325255
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:09 PM