Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325257 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 GE HEALTHCARE AMBASSADOR MEDICAL INC — 14470 BERGEN BLVD SUITE 400, NOBLESVILLE IN, 46060

Dec 12, 2025 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (2 biz days early)
Active: 8 biz days
Paused: 41 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 16, 2026
41 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 2 of ? biz days used
5d
▶ Clock Running
Status: Incomplete
Feb 17 → Feb 24, 2026
5 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 8 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 25, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 16 Ready for Release ⏸ Paused 41 —
Feb 16 → Feb 17 Scheduled ▶ Running 1 2
Feb 17 → Feb 17 Completed ▶ Running 0 2
Feb 17 → Feb 24 Incomplete ▶ Running 5 7
Feb 24 → Feb 25 Scheduled ▶ Running 1 8
Dispatch 2.0d
Holding 41.9d (excluded)
Coordinators 1.6d
Incomplete 5.1d (excluded)
Billing 7.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
41.9 days
Coordinators
1.6 days
Incomplete (excluded from total)
5.1 days
Billing
7.2 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 25, 2026 (3 days early)
📅
49.2 days Total Age
⏱️
41.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 244 days old
🚨
Primary Delay 41.9 days stuck in "Ready for Release"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
41.9d
Scheduled
1.6d / 2.0d SLA
Incomplete
5.1d
Closed
1.0d / 1.0d SLA
Ready to Bill
6.9d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026 RFosbury dispatch to Jackson R for walk Feb 17th.

🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed
🔍 Technician Findings
Work performed verified.
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325257
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 42.0 business days
👷
▶
4 Technician Assigned Feb 16, 3:43 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-17T05:00:00.000+0000, 2026-02-17T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 63d 3h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-17T13:00:00.000+0000
⏳ 1.0 business days
⏱️
▶
2 Labor Added Feb 17, 6:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jackson Reeves
From: Scheduled, Completed
To: Completed, Incomplete
Duration in Previous: 1d 2h, 0m
⚠️ 5.7 business days
👷
▶
3 Technician Assigned Feb 24, 4:26 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Incomplete
To: Scheduled
Duration in Previous: 6d 22h
👷
▶
2 Technician Assigned Feb 24, 8:54 PM
Technician Assigned → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4h 28m, 0m
⏱️
▶
2 Labor Added Feb 25, 12:07 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 15h 15m
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 20h
🧾
▶
2 Invoice Created Mar 5, 11:15 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready to Bill
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jackson Reeves
Scheduled
Feb 24, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (2)

Name Type Status Qty Amount Date
WL-03109256 Labor Open 0.25 $100.00 Feb 17, 6:15 PM
WL-03119357 Labor Open 0.016666666666667 $38.00 Feb 25, 12:07 PM

Details