Created: Dec 12, 2025
Due: Mar 31, 2026
Completed: Mar 11, 2026 (20 days early)
📅
59.4 daysTotal Age
⏱️
52.9d in Ready for ReleaseLongest Stage
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8 transitionsStatus Changes
⚠️
13.9d overTotal Delay
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0 orders, 0 quotesParts & Quotes
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4 linesWork Details
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1 visitOn-Site Trips
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Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay52.9 days stuck in "Ready for Release"
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Total Delay13.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
52.9d
Scheduled
5.8d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
6.6d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/03/2026 DMalloy - Emailed POC advsing that FSE Bennet will be in his area and on site on Monday 3/9/2026 for this device.
ewagner@amberwellhealth.org
02/25/2026: ARoosa - Sent FU email to ewagner@amberwellhealth.org
02/16/2026 YEspino Called 913-367-2131 to verify the device in question. Was unable to speak to anybody or leave a message because was on hold to speak to the operator but was left on hold till the call was dropped.
02/10/2026 YEspino Called 913-367-2131 to verify the device in question.Asked to be transferred over to the biomed dept, Was able to speak to Josh and he advised that the person i needed to speak to (John) will not be in till Thursday, Advised to call back then.
01/26/2026 MHamersley/ARoosa - Called (913)367-2131, asked for bio med got transfered to Maint. told to contact Eric Wagner Bio med sent email ewagner@amberwellhealth.org
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email
Completed Feb 25, 2026
02/25/2026: ARoosa - Sent FU email to ewagner@amberwellhealth.org
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Live Call_No Answer Unable to Leave Message
Completed Feb 16, 2026
02/16/2026 YEspino Called 913-367-2131 to verify the device in question. Was unable to speak to anybody or leave a message because was on hold to speak to the operator but was left on hold till the call was dropped.
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Live Call_Asked To Call Back
Completed Feb 10, 2026
02/10/2026 YEspino Called 913-367-2131 to verify the device in question.Asked to be transferred over to the biomed dept, Was able to speak to Josh and he advised that the person i needed to speak to (John) will not be in till Thursday, Advised to call back then.
To: ewagner@amberwellhealth.org
CC: angela.roosa@emsar.com; mary.hamersley@emsar.com; deon.malloy@emsar.com; fmessak@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - AMBERWELL ATCHISON - ATCHISON, KS - WO-01325258
Body:
Good Afternoon,
I am contacting you on behalf of GE Healthcare about a Field Safety N
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Live Call_Followed Up With Email
Completed Jan 26, 2026
01/26/2026 MHamersley/ARoosa - Called
(913)367-2131, asked for bio med got transfered to Maint. told to contact Eric Wagner Bio med sent email ewagner@amberwellhealth.org
Work Order: WO-01325258
Account: GE Healthcare FMI
Customer Case Number: 1-554880258265, 1-554908094171
Location: AMBERWELL ATCHISON
Address: 800 RAVENHILL DR, ATCHISON, KS 66002
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD001981
Contact Name:
Contact Phone:
Con