📍 ANDOVER SURGERY CENTER — 1124 W 21ST ST STE 100, ANDOVER KS, 67002
Dec 12, 2025 → Mar 11, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✓ SLA Met (11 biz days early)
Active: 12 biz days
Paused: 48 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 25, 2026
48 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Feb 27, 2026
2 business days (counted)
Running total: 3 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 11, 2026
8 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 12, 2026
1 business day (counted)
Running total: 12 of ? biz days used
Created: Dec 12, 2025Completed: Mar 12, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 25
Ready for Release
⏸ Paused
48
—
Feb 25 → Feb 27
Ready for Scheduling
▶ Running
2
3
Feb 27 → Mar 11
Scheduled
▶ Running
8
11
Mar 11 → Mar 12
Tech On Site
▶ Running
1
12
Dispatch2.0d
Holding48.9d (excluded)
Coordinators11.7d
Field Work1.1d
Billing6.7d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
48.9 days
Coordinators
11.7 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
6.7 days
Over SLA
Created: Dec 12, 2025
Due: Mar 27, 2026
Completed: Mar 12, 2026 (15 days early)
📅
60.1 daysTotal Age
⏱️
48.9d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
17.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay48.9 days stuck in "Ready for Release"
⏱️
Total Delay17.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
48.9d
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
8.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
6.7d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/27/2026 DMalloy - Emailed customer advising that FSE Bennet will be in the area and onsite on Tuesday 3/10/2026 for the one deivce.
judith.williams@ksmedcenter.com
02/24/2026: ARoosa - Recvd. call from Judy Williams, returning VM I left her. stated batteries alread replaced and just need software update.
02/20/2026: ARoosa - Sent FU email to Judy at judith.williams@ksmedcenter.com
02/09/2026 MHamersley - called 316-440-3200, xfer to Materials Mgr, spoke to Judy Williams, POC, cell# 316-650-5616; sent email: judith.williams@ksmedcenter.com
Venue Go Ultrasound VGB000807
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📋
Inbound from +13166505616
Completed Feb 24, 2026
02/24/2026: ARoosa - Recvd. call from Judy Williams, returning VM I left her. stated batteries alread replaced and just need software update.
📧
Email
Completed Feb 20, 2026
02/20/2026: ARoosa - Sent FU email to Judy at judith.williams@ksmedcenter.com
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - ANDOVER SURGERY CENTER - ANDOVER, KS - WO-01325260
Completed Feb 9, 2026
To: judith.williams@ksmedcenter.com
CC: central.scheduling@emsar.com; deon.malloy@emsar.com; fmessak@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - ANDOVER SURGERY CENTER - ANDOVER, KS - WO-01325260
Body:
Hi Judy,
Thank you for taking my call today. As discussed, I am contacting you on behalf of GE Healthcar
📧
Live Call_Followed Up With Email
Completed Feb 9, 2026
02/09/2026 MHamersley - called 316-440-3200, xfer to Materials Mgr, spoke to Judy Williams, POC, cell# 316-650-5616; sent email: judith.williams@ksmedcenter.com
📅
WO-01325260 - FCO - DD: 03/27/2026 - Venue Go Ultrasound - ANDOVER - ANDOVER SURGERY CENTER
Mar 11, 2026 8:00am – 5:00pm
Work Order: WO-01325260
Account: GE Healthcare FMI
Customer Case Number: 1-554879766436, 1-554904195909
Location: ANDOVER SURGERY CENTER
Address: 1124 W 21ST ST STE 100, ANDOVER, KS 67002
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGB000807
Contact Name: Judy William