Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325262 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ASCENSION SACRED HEART BAY — 615 N BONITA AVE, PANAMA CITY FL, 32401

Dec 12, 2025 → Feb 18, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 18)
⏸ 50d excluded (parts wait + holding)
✓ SLA Met (10d early)
Dispatch 2.0d
Holding 37.9d (excluded)
Coordinators 10.9d
Field Work 0.2d
Billing 7.7d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
37.9 days
Coordinators
10.9 days
Over SLA
Field Work
0.2 days
Billing
7.7 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 18, 2026 (10 days early)
📅
49.0 days Total Age
⏱️
37.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
22.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 37.9 days stuck in "Ready for Release"
⏱️
Total Delay 22.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
37.9d
Assigned
10.9d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
7.4d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/04/2026 ALuman - email reply from Eric Bird looped in POC. dispatch to Jared Heisler to complete 2/17

02/04/2026 ALuman - sent email to Eric Bird Eric.Bird@trimedx.com to confirm and schedule for week of 2/16

01/23/2026 YEspino Called 850-769-1511 to verify the ultrasound device in question. Asked to be transferred over to the biomed dept, Was able to speak to Destiny from Trimedx and she advised she would send a message to get a call back from the dept.


01/08/2026 YEspino Called 850-769-1511 to verify the device in question. Asked to be transferred over to the biomed dept, Was able to speak to Amanda from trimedx and she advised she would send a message to the tech onsite so i can get a call back.

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325262
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 38.0 business days
👷
▶
2 Technician Assigned Feb 4, 11:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Ready for Release
To: Assigned
Duration in Previous: 50d 23h
🚨 11.0 business days
🔧
Status: Tech On Site by Jared Heisler Feb 18, 8:31 AM
From: Assigned
To: Tech On Site
Duration in Previous: 13d 20h
⏱️
▶
2 2x Labor Added Feb 18, 10:17 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 46m, 0m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 24, 4:07 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 5h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 16h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:15 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m
🚨 48.0 business days
🧾
Invoice Created May 11, 10:49 AM
Invoice Number: SM-255627

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 10.9 business days (threshold: 4.0 business hours)
Exceeded by 10.4 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 7.4 business days (threshold: 1.0 business days)
Exceeded by 6.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jared Heisler
Scheduled
N/A
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (3)

Name Type Status Qty Amount Date
WL-03110051 Labor Open 0.25 $0.00 Feb 18, 10:17 AM
WL-03110052 Labor Open 0.5 $0.00 Feb 18, 10:17 AM
WL-03118092 Labor Open 0.016666666666667 $38.00 Feb 24, 4:07 PM

Details