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← WO Overview

WO-01325264 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ASCENSION SAINT THOMAS HOSPITAL MIDTOWN — 2000 CHURCH ST, NASHVILLE TN, 37236

Dec 12, 2025 → Feb 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 3 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 12, 2026
40 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 12 → Feb 12, 2026
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 17, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 12 Ready for Release ⏸ Paused 40 —
Feb 12 → Feb 12 Scheduled ▶ Running 0 1
Feb 12 → Feb 12 Awaiting Parts ⏸ Paused 0 —
Feb 12 → Feb 17 Scheduled ▶ Running 2 3
Feb 17 → Feb 17 Tech On Site ▶ Running 0 3
Dispatch 2.0d
Material Management 0.5d
Holding 40.8d (excluded)
Coordinators 2.6d
Field Work 2.1d
Billing 8.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
0.5 days
Holding (excluded from total)
40.8 days
Coordinators
2.6 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
8.0 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 18, 2026 (10 days early)
📅
45.0 days Total Age
⏱️
40.8d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
13.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 40.8 days stuck in "Ready for Release"
⏱️
Total Delay 13.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
40.8d
Scheduled
2.6d / 2.0d SLA
Awaiting Parts
0.5d / 3.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
4.5d / 1.0d SLA
Ready to Bill
7.7d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/12/2026 RArnold - Called 615-284-3282 for Tiffany Pruett in L&D. She confirmed Ryan for 02/17. 

tiffany.pruett@ascension.org

ATTN: Tiffany Pruett / Labor and Delivery


02/12/2026 RArnold - Called (615) 393-1453 for Terry. He said I need ot speak to the departments.. He does not have numbers for the departments. 

Neonatal 615-284-5197 Scott Lindquist

L&D will need to call main number and ask for them


02/11/2026 RArnold - Called (615) 393-1453 for Terry. He is going to review SN#s to confirm they are correct. Would like to schedule Ryan for 02/17. Contact Terry with ETA and he will meet FSE. Sent email. 


01/27/2026 MHamersley/ARoosa - Recvd.Email reply from Dave that he is not POC. provided imaging specialist Terry.Vanderloop@trimedx.com


01/26/2026 MHamersley/ARoosa - Called (615) 879-5201 Went to VM/LM sending Email dave.bell@trimedx.com

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. GEHC FMI 78101 WOM Process Published: 06/12/2025 Page 7 of 14 v 1.0 Effective: 06/12/2025 Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325264
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 41.0 business days
👷
▶
5 Technician Assigned Feb 12, 10:26 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-17T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 58d 22h
📦
Parts Requested
Order: 00090243
Status: Closed
📦
Status: Awaiting Parts by Rebecca Arnold
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
🔩
▶
2 2x Parts Added Feb 12, 2:33 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 4h 4m
⏳ 3.0 business days
🔧
▶
2 Status: Tech On Site Feb 17, 10:00 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 3, 1
💵
▶
2 Expenses Added Feb 17, 10:05 AM
Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Ryan Lewis Feb 17, 10:32 AM
From: Tech On Site
To: Completed
Duration in Previous: 31m
⏳ 2.0 business days
🏁
Status: Closed by Ryan Lewis Feb 18, 3:23 PM
From: Completed
To: Closed
Duration in Previous: 1d 4h
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 24, 1:11 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 21h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 19h
🧾
▶
2 Invoice Created Mar 5, 11:15 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.4 business hours
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

📦
Parts Order 00090243
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Feb 17, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (7)

Name Type Status Qty Amount Date
WL-03103151 Parts Open 2 $0.00 Feb 12, 2:33 PM
WL-03103152 Expenses Open 1 $0.00 Feb 12, 2:33 PM
WL-03108414 Labor Open 3 $525.00 Feb 17, 10:02 AM
WL-03108415 Labor Open 1 $450.00 Feb 17, 10:02 AM
WL-03108429 Expenses Open 1 $0.00 Feb 17, 10:05 AM
WL-03108440 Labor Open 1.5 $100.00 Feb 17, 10:09 AM
WL-03117733 Labor Open 0.016666666666667 $38.00 Feb 24, 1:11 PM

Details