📍 ASCENSION SETON MEDICAL CENTER AUSTIN — 1201 W 38TH ST, AUSTIN TX, 78705
Dec 12, 2025 → Feb 21, 2026
✅ Completed
PCPer client agreement
Target:Feb 28, 2026
🕐 Clock stopped: Completed (Feb 21)
⏸ 66d excluded (parts wait + holding)
✓ SLA Met (7d early)
Dispatch2.0d
Holding48.8d (excluded)
Coordinators1.4d
Billing8.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
48.8 days
Coordinators
1.4 days
Billing
8.0 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Feb 21, 2026 (7 days early)
📅
51.0 daysTotal Age
⏱️
48.8d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
9.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay48.8 days stuck in "Ready for Release"
⏱️
Total Delay9.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
48.8d
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
7.7d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/23/2026 SRobinson- Created follow up Wo as requested. (WO-01353199)
02/19/2026 mklose Andrew adv call Taylor tomorrow if he doesn't answer call Andrew,
12/19/2026 mklose called Andrew, this is his device, he will verify we can come tomorrow and call back. dispatch to Philmon
02/17/2026 YEspino Called 737-288-9249 to speak to Andrew Vasquez to verify the device in question. Was able to speak to Andrew and he asked for an email to be sent to him so that he could look into the device in question. Email: andrew.vasquez@trimedx.com
02/17/2026 YEspino Called 737-268-4155 to speak to John Han to verify the device in question. Was unable to speak to him or leave a message, the call just rings till the call was dropped.
02/10/2026 YEspino Called 512-324-1000 to verify the device in question. Asked to be transferred over to the biomed dept, was able to speak to Destiny from Trimedx and she advised she would take a message and have a tech give me a call back.
01/21/2026 YEspino Called 512-324-1000 to verify the ultrasound device in question. Asked to be transferred over to the biomed dept, Was able to speak to Zachery from Trimedx and he advised he would take a message and have that dept give me a call back.
🔧Work Performed
Completed software only. Will need to return for battery replacement once batteries are available
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📋
Inbound from +17372889249
Completed Feb 19, 2026
02/19/2026 mklose Andrew adv call Taylor tomorrow if he doesn't answer call Andrew,
📞
call
Completed Feb 19, 2026
12/19/2026 mklose called Andrew, this is his device, he will verify we can come tomorrow and call back. dispatch to Philmon
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - ASCENSION SETON MEDICAL CENTER AUSTIN - AUSTIN, TX - WO-01325265
Completed Feb 17, 2026
To: andrew.vasquez@trimedx.com
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com; brandi.rodriguez@emsar.com; fmessak@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - ASCENSION SETON MEDICAL CENTER AUSTIN - AUSTIN, TX - WO-01325265
Body:
Hi Andrew,
Thank you for taking my call today. As discussed, I
📧
Live Call_Followed Up With Email
Completed Feb 17, 2026
02/17/2026 YEspino Called 737-288-9249 to speak to Andrew Vasquez to verify the device in question. Was able to speak to Andrew and he asked for an email to be sent to him so that he could look into the device in question. Email: andrew.vasquez@trimedx.com
📞
Live Call_No Answer Unable to Leave Message
Completed Feb 17, 2026
02/17/2026 YEspino Called 737-268-4155 to speak to John Han to verify the device in question. Was unable to speak to him or leave a message, the call just rings till the call was dropped.
📞
Live Call_ Left Message
Completed Feb 10, 2026
02/10/2026 YEspino Called 512-324-1000 to verify the device in question. Asked to be transferred over to the biomed dept, was able to speak to Destiny from Trimedx and she advised she would take a message and have a tech give me a call back.
📞
Live Call_ Left Message
Completed Jan 21, 2026
01/21/2026 YEspino Called 512-324-1000 to verify the ultrasound device in question. Asked to be transferred over to the biomed dept, Was able to speak to Zachery from Trimedx and he advised he would take a message and have that dept give me a call back.
📅
WO-01325265 - FCO - Venue Go Ultrasound - AUSTIN - ASCENSION SETON MEDICAL CENTER AUSTIN
Feb 20, 2026 8:00am – 9:00am
Work Order: WO-01325265
Account: GE Healthcare FMI
Customer Case Number: 1-554880326410, 1-554908085048
Location: ASCENSION SETON MEDICAL CENTER AUSTIN
Address: 1201 W 38TH ST, AUSTIN, TX 78705
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD000569
Contact Name: Taylor Andrew
C
JPG
VGD000569_Product Label Pic
Feb 21, 2026
JPG
VGD000569_Software Update
Feb 21, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325265
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:18 PM