Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325266 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ASCENSION ST JOHN MEDICAL CENTER — 1923 S UTICA AVE, TULSA OK, 74104

Dec 12, 2025 → Feb 16, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Invoiced (Feb 16)
⏸ 63d excluded (parts wait + holding)
✓ SLA Met (12d early)
Dispatch 2.0d
Holding 45.8d (excluded)
Coordinators 0.0d
Billing 8.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
45.8 days
Coordinators
0.0 days
Billing
8.8 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 16, 2026 (12 days early)
📅
47.0 days Total Age
⏱️
45.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
12.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 45.8 days stuck in "Ready for Release"
⏱️
Total Delay 12.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
45.8d
Assigned
0.0d / 0.5d SLA
Closed
6.5d / 1.0d SLA
Ready to Bill
7.6d / 1.0d SLA
WO Correction Needed
0.9d
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/27/2026 LHill-added Location Unknown form to WO.


01/27/2026 LHill-rec'd call back from Stephen Wiseman/Radiology. They do not have this equipment.


01/27/2026 LHill-LM at (918) 344-7667 for Stephen Wiseman trying to schedule visit.


01/27/2026 LHill-had voicemail from Steven Wiseman-(918) 344-7667

Hi, this is Stephen Wiseman from St. John Medical Center in Tulsa, Oklahoma. I had gotten a message that you had called yesterday and I was just returning your call. I will try again later. Thank.


01/26/2026 LHill-Called (918) 744-3131 for Steven Wiseman. Receptionist advised that he was already gone for the day. I gave her my info.


01/22/2026 LHill-Called (918) 744-3131 spoke with Hannah/Ultrasound said I need to speak with Steven Wiseman. He was on the phone. She advised that I call back later.


01/22/2026 LHill-No contact info on WO, location. or previous WO. Found ((918) 744-3131) online.

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325266
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 46.0 business days
👷
▶
5 Technician Assigned Feb 16, 2:34 PM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed → Dispatch Scheduled
👷
Status: Assigned by Fady Messak
From: Ready for Release
To: Assigned
Duration in Previous: 63d 2h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Fady Messak
From: Assigned, Completed, Scheduled
To: Completed, Scheduled, Closed
Duration in Previous: 2m, 0m
📅
Dispatch Scheduled by Fady Messak
Scheduled For: 2026-02-16T19:37:00.000+0000
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Feb 24, 4:06 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 8d 1h
⚠️ 7.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 9:44 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 7d 17h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Mar 4, 4:45 PM
From: WO Correction Needed
To: Ready to Bill
Duration in Previous: 7h 0m
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15h 59m
🧾
▶
2 Invoice Created Mar 5, 11:15 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days
Ready to Bill
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Feb 16, 2:37 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (2)

Name Type Status Qty Amount Date
WL-03107357 Labor Open 0.016666666666667 $100.00 Feb 16, 2:36 PM
WL-03118089 Labor Open 0.016666666666667 $38.00 Feb 24, 4:06 PM

Details