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WO-01325271 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BALLAD HEALTH JOHNSON — 400 N STATE OF FRANKLIN RD, JOHNSON CITY TN, 37604

Dec 12, 2025 → Mar 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (16 biz days early)
Active: 17 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Mar 9, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸39d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 11, 2026
39 business days (not counted)
13d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Mar 3, 2026
13 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 14 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 3 → Mar 4, 2026
1 business day (not counted)
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 9, 2026
3 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 17 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 9, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 11 Ready for Release ⏸ Paused 39 —
Feb 11 → Mar 3 Ready for Scheduling ▶ Running 13 14
Mar 3 → Mar 3 Scheduled ▶ Running 0 14
Mar 3 → Mar 4 Awaiting Parts ⏸ Paused 1 —
Mar 4 → Mar 9 Scheduled ▶ Running 3 17
Mar 9 → Mar 9 Tech On Site ▶ Running 0 17
Dispatch 2.0d
Material Management 1.8d
Holding 39.8d (excluded)
Coordinators 17.7d
Field Work 0.9d
Billing 6.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
1.8 days
Holding (excluded from total)
39.8 days
Coordinators
17.7 days
Over SLA
Field Work
0.9 days
Billing
6.6 days
Over SLA
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 9, 2026 (22 days early)
📅
58.0 days Total Age
⏱️
39.8d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
25.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 39.8 days stuck in "Ready for Release"
⏱️
Total Delay 25.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
39.8d
Ready for Scheduling
13.7d / 1.0d SLA
Awaiting Parts
1.8d / 3.0d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
5.1d / 1.0d SLA
Ready to Bill
6.6d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/03/2026 Brod - sent email to Bruce to have FSE onsite for 03/09 at 10:30 am.

02/11/2026:ARoosa- Recvd call from -423-431-6111, Wayne Bruce, Verified 2 devices in open heart Dept. Ready to schedule. Would like to be Emailed with scheduling date.>wayne.bruce@balladhealth.org

02/11/2026:ARoosa-423-431-6280, VM\LM send Email to Wayne.bruce@balladhealth.com

02/11/2026: ARoosa- Called; 423-431-6111, Xfer to Biomed. Said to try for POC Wayne Bruce> wayne.bruce@balladhealth.com, # 423-431-6280 or Charles Yunler> charles.yunker@balladhealth.com, #423-431-7781


12/19/2025 MHamersley - called 423-431-6111, xfer to Bio Med, call went to VM/LM


WO-01325270-Venue Go Ultrasound VGD003763

WO-01325271-Venue Go Ultrasound VGD003773

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. GEHC FMI 78101 WOM Process Published: 06/12/2025 Page 7 of 14 v 1.0 Effective: 06/12/2025 Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325271
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 40.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Feb 11, 1:22 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 58d 1h
🚨 14.0 business days
📅
▶
4 Dispatch Scheduled Mar 3, 12:20 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Parts Requested
👷
Technician Assigned by Brandi Rodriguez
Technician: Ryan Lewis
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling, Scheduled
To: Scheduled, Awaiting Parts
Duration in Previous: 19d 22h, 1m
📦
Parts Requested
Order: 00091410
Status: Closed
🔩
▶
2 2x Parts Added Mar 4, 9:05 AM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 20h 44m
⏳ 4.0 business days
🔧
Status: Tech On Site by Ryan Lewis Mar 9, 11:51 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 1h
⏱️
2x Labor Added Mar 9, 12:05 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 240
✔️
Status: Completed by Ryan Lewis Mar 9, 12:28 PM
From: Tech On Site
To: Completed
Duration in Previous: 37m
🏁
Status: Closed by Ryan Lewis Mar 9, 6:51 PM
From: Completed
To: Closed
Duration in Previous: 6h 22m
⚠️ 5.6 business days
⏱️
Labor Added Mar 16, 3:08 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 16, 3:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 20h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 12:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 21h
🧾
▶
2 Invoice Created Mar 24, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 24m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 13.7 business days (threshold: 1.0 business days)
Exceeded by 12.7 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 5.1 business days (threshold: 1.0 business days)
Exceeded by 4.1 business days
Ready to Bill
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days

🔗 Related Artifacts

📦
Parts Order 00091410
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Mar 9, 11:30 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257336

Work Details (5)

Name Type Status Qty Amount Date
WL-03129272 Parts Open 2 $0.00 Mar 4, 9:05 AM
WL-03129273 Expenses Open 1 $0.00 Mar 4, 9:05 AM
WL-03135780 Labor Open 1.5 $100.00 Mar 9, 12:05 PM
WL-03135781 Travel Open 240 $0.00 Mar 9, 12:05 PM
WL-03145822 Labor Open 0.016666666666667 $38.00 Mar 16, 3:08 PM

Details