Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Mar 14, 2026 (41 days late)
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62.0 daysTotal Age
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31.2d in Ready for SchedulingLongest Stage
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13 transitionsStatus Changes
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39.0d overTotal Delay
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1 orders, 0 quotesParts & Quotes
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11 linesWork Details
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1 visitOn-Site Trips
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Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 246 days old
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Primary Delay31.2 days stuck in "Ready for Scheduling"
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Total Delay39.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
26.9d
Ready for Scheduling
31.2d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
1.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/10/2026 Brod - dispatching as a walk in for Bballard for 03/12.
02/01/2026 MNewman - Fady sent email to Kent.Roberts@bhcpns.org requesting an update on locating this GE device.
01/23/2026 YEspino Called 448-227-8478 to verify the ultrasound device in question. Asked to be transferred over to the biomed dept, Was able to speak to Sally Garner and she was able to confirm the device. Location has also been confirmed and no credialing needed. Email: sally.garner@bhcpns.org Phone:448-227-3270
01/08/2026 YEspino Called 448-227-8478 to verify the device in question. Was unable to speak to anybody or leave a message because the line just rings till the call is picked up and dropped.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
To: sally.garner@bhcpns.org
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com; ashley.luman@emsar.com; fmessak@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - BAPTIST HOSPITAL INC - PENSACOLA, FL - WO-01325273
Body:
Hi Sally,
Thank you for taking my call today and confirming your inventory. I am con
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Live Call_Confirmed Devices During Call
Completed Jan 23, 2026
01/23/2026 YEspino Called 448-227-8478 to verify the ultrasound device in question. Asked to be transferred over to the biomed dept, Was able to speak to Sally Garner and she was able to confirm the device. Location has also been confirmed and no credialing needed. Email: sally.garner@bhcpns.org Phone:448-227-3270
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Live Call_No Answer Unable to Leave Message
Completed Jan 8, 2026
01/08/2026 YEspino Called 448-227-8478 to verify the device in question. Was unable to speak to anybody or leave a message because the line just rings till the call is picked up and dropped.