Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Feb 27, 2026 (1 days early)
📅
52.0 daysTotal Age
⏱️
40.8d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
12.3d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay40.8 days stuck in "Ready for Release"
⏱️
Total Delay12.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
40.8d
Assigned
3.6d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Awaiting Parts
7.8d / 3.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
3.8d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/18/2026 Brod - called 2103745799 to speak to Jaime Torres, he confirmed FSE onsite for 02/23 at 9 am . sending confirmation to jtorres@renovo1.com
02/18/2026 Brod - called 4095405281 to speak to Zach Thibodeaux , he stated he wasnt at work today told me to call Jaime Torres at 210-374-5799.
02/10/2026 YEspino Called 409-540-5281 to speak to Zach Thibodeaux to verify the device in question.Was sent straight to vm and could not leave a message because the mailbox was full.
02/10/2026 YEspino Called 409-212-5000 to verify the device in question. Asked to be transferred over to the biomed dept but was unable to speak to anybody or leave a message because the mailbox was full.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
FMI 78101E/F implemented.
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Live Call_Followed Up With Email
Completed Feb 18, 2026
02/18/2026 Brod - called 2103745799 to speak to Jaime Torres, he confirmed FSE onsite for 02/23 at 9 am . sending confirmation to jtorres@renovo1.com
📞
Live Call_ Asked to Call Back
Completed Feb 18, 2026
02/18/2026 Brod - called 4095405281 to speak to Zach Thibodeaux , he stated he wasnt at work today told me to call Jaime Torres at 210-374-5799.
📞
Live Call_No Answer Unable to Leave Message
Completed Feb 10, 2026
02/10/2026 YEspino Called 409-540-5281 to speak to Zach Thibodeaux to verify the device in question.Was sent straight to vm and could not leave a message because the mailbox was full.
📞
Live Call_No Answer Unable to Leave Message
Completed Feb 10, 2026
02/10/2026 YEspino Called 409-212-5000 to verify the device in question. Asked to be transferred over to the biomed dept but was unable to speak to anybody or leave a message because the mailbox was full.
📅
WO-01325275 - FCO - Venue Fit Ultrasound - BEAUMONT - BAPTIST HOSPITALS OF SOUTHEAST
Feb 26, 2026 7:00pm – 7:00pm
Work Order: WO-01325275
Account: GE Healthcare FMI
Customer Case Number: 1-554880567649, 1-554907981514
Location: BAPTIST HOSPITALS OF SOUTHEAST
Address: 3220 FANNIN ST, BEAUMONT, TX 77701
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFD001031
Contact Name: Jaime Torres
Contac
PDF
VFD001031_Battery
Feb 27, 2026
PDF
VFD001031_Self Test Post FMI
Feb 27, 2026
PDF
VFD001031_Product Label Pic
Feb 27, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325275
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:18 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨41.0 business days
👷
▶
2
Status: Assigned Feb 12, 2:35 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Brandi Rodriguez
Technician:Marvin Rivas
⏳4.0 business days
📅
▶
5
Dispatch Scheduled Feb 18, 12:14 PM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
🗓️
Status: Scheduled by Brandi Rodriguez
From:Assigned
To:Scheduled
Duration in Previous:5d 21h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For:2026-02-23T15:00:00.000+0000
📦
Parts Requested
Order:00090614
Status:Canceled
📦
Status: Awaiting Parts by Brandi Rodriguez
From:Scheduled
To:Awaiting Parts
Duration in Previous:3m
⚠️8.0 business days
🗓️
▶
2
Status: Scheduled Feb 27, 10:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Marvin Rivas
Scheduled For:2026-02-27T14:00:00.000+0000
⏱️
▶
2
Labor Added Feb 27, 12:42 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:2.5, 100
✔️
Status: Completed by Marvin RivasFeb 27, 5:23 PM
From:Tech On Site
To:Completed
Duration in Previous:7h 1m
🏁
Status: Closed by Marvin RivasFeb 27, 5:29 PM
From:Completed
To:Closed
Duration in Previous:5m
⏳1.8 business days
⏱️
▶
2
Labor Added Mar 2, 12:46 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:2d 19h
⏳4.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyMar 5, 8:45 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2d 19h
🧾
▶
2
Invoice Created Mar 5, 11:15 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:2h 30m
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Awaiting Parts
Duration: 7.8 business days (threshold: 3.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Ready to Bill
Duration: 3.8 business days (threshold: 1.0 business days)