📍 BAPTIST MEDICAL CENTER JACKSONVILLE — 800 PRUDENTIAL DR, JACKSONVILLE FL, 32207
Dec 12, 2025 → Mar 16, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (17 biz days late)
Active: 49 biz days
Paused: 13 biz days
🕐 Clock stopped: Completed (Mar 16, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Dec 23, 2025
6 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 1 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Dec 23 → Jan 5, 2026
7 business days (not counted)
9d
▶ Clock Running
Status: Assigned
Jan 5 → Jan 16, 2026
9 business days (counted)
Running total: 10 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 31, 2026
9 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 31 → Jan 31, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 31 → Feb 2, 2026
1 business day (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 6, 2026
4 business days (counted)
Running total: 24 of ? biz days used
6d
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 17, 2026
6 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 23, 2026
4 business days (counted)
Running total: 34 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Feb 23 → Mar 16, 2026
15 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Dec 12, 2025Completed: Mar 16, 2026
Show SLA Clock Detail (13 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Dec 23
Ready for Release
⏸ Paused
6
—
Dec 23 → Dec 23
Assigned
▶ Running
0
1
Dec 23 → Jan 5
Awaiting Parts
⏸ Paused
7
—
Jan 5 → Jan 16
Assigned
▶ Running
9
10
Jan 16 → Jan 31
Scheduled
▶ Running
9
19
Jan 31 → Jan 31
Tech On Site
▶ Running
0
19
Jan 31 → Feb 2
Reschedule
▶ Running
1
20
Feb 2 → Feb 6
Scheduled
▶ Running
4
24
Feb 6 → Feb 17
Tech On Site
▶ Running
6
30
Feb 17 → Feb 23
Reschedule
▶ Running
4
34
Feb 23 → Mar 16
Scheduled
▶ Running
15
49
Mar 16 → Mar 16
Tech On Site
▶ Running
0
49
Dispatch2.0d
Material Management7.8d
Holding6.9d (excluded)
Coordinators45.5d
Field Work7.9d
Billing6.1d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Material Management
7.8 days
Over SLA
Holding(excluded from total)
6.9 days
Coordinators
45.5 days
Over SLA
Field Work
7.9 days
Over SLA
Billing
6.1 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Mar 16, 2026 (43 days late)
📅
63.0 daysTotal Age
⏱️
16.0d in ScheduledLongest Stage
🔄
15 transitionsStatus Changes
⚠️
53.4d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🚩
3 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
3 On-Site Visits
(2 reschedules)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Jared Heisler — scheduling delays attributed to technician, not coordinators
Visit 1Jan 27, 2026
Visit 2Mar 16, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay16.0 days stuck in "Scheduled"
⏱️
Total Delay53.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
6.9d
Awaiting Parts
7.8d / 3.0d SLA
Assigned
10.0d / 0.5d SLA
Scheduled
29.7d / 2.0d SLA
Tech On Site
7.9d / 1.0d SLA
Reschedule
5.8d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/05/2026 RArnold - Called 904-202-5601 for John Cook. Left a message.
02/05/2025 FSE Jared Heisler – [Devices were not available per John Cook was not completed and requires reschedule]. 01/27/2025 FSE Jared Heisler – [Devices were not available per John Cook was not completed and requires reschedule].
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
🔍Technician Findings
Completed FMI 78101
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live Call_ Left Message
Completed Mar 5, 2026
03/05/2026 RArnold - Called 904-202-5601 for John Cook. Left a message.
📅
WO-01325276 - FCO - DD: 01/31/2026 - Venue Go Ultrasound - JACKSONVILLE - BAPTIST MEDICAL CENTER JACKSONVILLE
Mar 16, 2026 8:00am – 5:00pm
Work Order: WO-01325276
Account: GE Healthcare FMI
Customer Case Number: 1-554879900442, 1-554907731407
Location: BAPTIST MEDICAL CENTER JACKSONVILLE
Address: 800 PRUDENTIAL DR, JACKSONVILLE, FL 32207
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC007562
Contact Name: John Coo
JPEG
VGC007562_Product Label pic
Mar 16, 2026
JPEG
VGC007562_Batteries
Mar 16, 2026
JPEG
VGC007562_Software Update
Mar 16, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325276
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:10 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
⚠️7.0 business days
👷
▶
3
Technician Assigned Dec 23, 12:36 PM
Technician Assigned → Status: Assigned → Parts Requested
👷
Status: Assigned by Ashley Luman
From:Ready for Release, Assigned
To:Assigned, Awaiting Parts
Duration in Previous:8d 0h, 0m
📦
Parts Requested
Order:00087215
Status:Canceled
💵
Expenses Added Dec 23, 4:18 PM
Type:Expenses
Status:Open
Qty:1
⚠️8.0 business days
👷
Status: Assigned by Erin MartinJan 5, 9:32 AM
From:Awaiting Parts
To:Assigned
Duration in Previous:12d 20h
🚨10.0 business days
🗓️
▶
2
Status: Scheduled Jan 16, 3:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For:2026-01-21T05:00:00.000+0000
⚠️5.0 business days
📅
Dispatch Scheduled by Ashley LumanJan 23, 2:39 PM
Scheduled For:2026-01-27T05:00:00.000+0000
⚠️6.0 business days
🔧
▶
3
Status: Tech On Site Jan 31, 3:08 PM
Status: Tech On Site → Labor Added → Status: Reschedule
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.25
🔄
Status: Reschedule by Jared Heisler
From:Tech On Site
To:Reschedule
Duration in Previous:2m
⏳1.0 business days
🗓️
▶
2
Status: Scheduled Feb 2, 9:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For:2026-02-05T13:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Jared HeislerFeb 5, 8:47 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 11h
⚠️7.4 business days
🔄
Status: Reschedule by Jared HeislerFeb 17, 12:38 PM
From:Tech On Site
To:Reschedule
Duration in Previous:11d 15h
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Feb 23, 9:15 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For:2026-03-03T13:00:00.000+0000
⚠️8.0 business days
📅
Dispatch Scheduled by Ashley LumanMar 4, 4:24 PM
Scheduled For:2026-03-16T12:00:00.000+0000
⚠️8.9 business days
🔧
Status: Tech On Site by Jared HeislerMar 16, 11:20 AM
From:Scheduled
To:Tech On Site
Duration in Previous:21d 1h
⏱️
▶
2
4x Labor Added Mar 16, 6:45 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:7h 26m, 0m
⏱️
▶
2
Labor Added Mar 17, 9:26 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:14h 44m
⚠️6.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyMar 24, 12:53 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:7d 3h
💰
▶
2
Status: Invoiced Mar 24, 1:18 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-257336
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 7.8 business days (threshold: 3.0 business days)
Exceeded by 4.8 business days
Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Scheduled
Duration: 9.4 business days (threshold: 2.0 business days)
Exceeded by 7.4 business days
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Tech On Site
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Reschedule
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)