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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325277 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAPTIST MEDICAL CENTER JACKSONVILLE — 800 PRUDENTIAL DR, JACKSONVILLE FL, 32207

Dec 12, 2025 → Mar 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (19 biz days late)
Active: 51 biz days
Paused: 13 biz days
🕐 Clock stopped: Completed (Mar 18, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Dec 23, 2025
6 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 1 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Dec 23 → Jan 5, 2026
7 business days (not counted)
9d
▶ Clock Running
Status: Assigned
Jan 5 → Jan 16, 2026
9 business days (counted)
Running total: 10 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 31, 2026
9 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 31 → Jan 31, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 31 → Feb 2, 2026
1 business day (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 6, 2026
4 business days (counted)
Running total: 24 of ? biz days used
6d
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 17, 2026
6 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 23, 2026
4 business days (counted)
Running total: 34 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Feb 23 → Mar 17, 2026
16 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 17 → Mar 18, 2026
1 business day (counted)
Running total: 51 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 18, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Dec 23 Ready for Release ⏸ Paused 6 —
Dec 23 → Dec 23 Assigned ▶ Running 0 1
Dec 23 → Jan 5 Awaiting Parts ⏸ Paused 7 —
Jan 5 → Jan 16 Assigned ▶ Running 9 10
Jan 16 → Jan 31 Scheduled ▶ Running 9 19
Jan 31 → Jan 31 Tech On Site ▶ Running 0 19
Jan 31 → Feb 2 Reschedule ▶ Running 1 20
Feb 2 → Feb 6 Scheduled ▶ Running 4 24
Feb 6 → Feb 17 Tech On Site ▶ Running 6 30
Feb 17 → Feb 23 Reschedule ▶ Running 4 34
Feb 23 → Mar 17 Scheduled ▶ Running 16 50
Mar 17 → Mar 18 Tech On Site ▶ Running 1 51
Dispatch 2.0d
Material Management 7.8d
Holding 6.9d (excluded)
Coordinators 46.4d
Field Work 9.0d
Billing 4.1d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Material Management
7.8 days
Over SLA
Holding (excluded from total)
6.9 days
Coordinators
46.4 days
Over SLA
Field Work
9.0 days
Over SLA
Billing
4.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Mar 18, 2026 (45 days late)
📅
65.0 days Total Age
⏱️
17.0d in Scheduled Longest Stage
🔄
14 transitions Status Changes
⚠️
53.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits (2 reschedules)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Jared Heisler — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 27, 2026
Visit 2 Mar 17, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 17.0 days stuck in "Scheduled"
⏱️
Total Delay 53.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
6.9d
Awaiting Parts
7.8d / 3.0d SLA
Assigned
10.0d / 0.5d SLA
Scheduled
30.7d / 2.0d SLA
Reschedule
5.8d / 2.0d SLA
Tech On Site
9.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/05/2025 FSE Jared Heisler – [Devices were not available per John Cook was not completed and requires reschedule]. 01/27/2025 FSE Jared Heisler – [Devices were not available per John Cook was not completed and requires reschedule].

01/02/2025 EMartin rcvd message from Amy Greene part was shipped moved to assigned status 


12/23/2025 ALuman - dispatch to Jared to complete week of 12/29. Email confirmation sent to John Cook

12/22/2025 ALuman - called John Cook 904-202-5601 to confirm and schedule FMI. no answer, left VM. Sent follow up email to John.Cook@ce-tech.net

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
🔍 Technician Findings
Completed FMI 78101
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325277
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Dec 23, 12:37 PM
Technician Assigned → Status: Assigned → Parts Requested
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Awaiting Parts
Duration in Previous: 8d 0h, 0m
📦
Parts Requested
Order: 00087216
Status: Canceled
💵
Expenses Added Dec 23, 4:09 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 8.0 business days
👷
Status: Assigned by Erin Martin Jan 5, 9:34 AM
From: Awaiting Parts
To: Assigned
Duration in Previous: 12d 20h
🚨 10.0 business days
🗓️
▶
2 Status: Scheduled Jan 16, 3:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-21T05:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 23, 3:09 PM
Scheduled For: 2026-01-27T13:00:00.000+0000
⚠️ 6.0 business days
🔧
▶
2 Status: Tech On Site Jan 31, 3:17 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏳ 1.0 business days
🗓️
▶
2 Status: Scheduled Feb 2, 9:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-05T13:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Jared Heisler Feb 5, 8:48 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 11h
⚠️ 7.4 business days
🔄
Status: Reschedule by Jared Heisler Feb 17, 12:39 PM
From: Tech On Site
To: Reschedule
Duration in Previous: 11d 15h
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Feb 23, 9:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-03-03T13:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Ashley Luman Mar 4, 4:24 PM
Scheduled For: 2026-03-16T12:00:00.000+0000
⚠️ 9.9 business days
🔧
Status: Tech On Site by Jared Heisler Mar 17, 11:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 0h
⏳ 2.0 business days
⏱️
▶
2 4x Labor Added Mar 18, 5:45 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 6h, 0m
⏱️
▶
2 Labor Added Mar 19, 9:12 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 15h 28m
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 12:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 3h
🧾
▶
2 Invoice Created Mar 24, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 24m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 7.8 business days (threshold: 3.0 business days)
Exceeded by 4.8 business days
Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Scheduled
Duration: 9.4 business days (threshold: 2.0 business days)
Exceeded by 7.4 business days
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Tech On Site
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Reschedule
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📦
Parts Order 00087216
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jared Heisler
Scheduled
Mar 16, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257336

Work Details (7)

Name Type Status Qty Amount Date
WL-03046540 Expenses Open 1 $0.00 Dec 23, 4:09 PM
WL-03086590 Labor Open 0.25 $0.00 Jan 31, 3:18 PM
WL-03149998 Labor Open 1.75 $250.00 Mar 18, 5:45 PM
WL-03149999 Labor Open 0.75 $0.00 Mar 18, 5:45 PM
WL-03150000 Labor Open 1.5 $100.00 Mar 18, 5:45 PM
WL-03150001 Travel Open 70 $0.00 Mar 18, 5:45 PM
WL-03150797 Labor Open 0.016666666666667 $38.00 Mar 19, 9:12 AM

Details