Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325278 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAPTIST MEDICAL CENTER JACKSONVILLE — 800 PRUDENTIAL DR, JACKSONVILLE FL, 32207

Dec 12, 2025 → Mar 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 19 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Mar 16, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Dec 23, 2025
6 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 1 of ? biz days used
⏸37d
⏸ Clock Paused
Status: Awaiting Parts
Dec 23 → Feb 18, 2026
37 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 21, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 21 → Feb 23, 2026
1 business day (counted)
Running total: 4 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Feb 23 → Mar 16, 2026
15 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 16, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Dec 23 Ready for Release ⏸ Paused 6 —
Dec 23 → Dec 23 Assigned ▶ Running 0 1
Dec 23 → Feb 18 Awaiting Parts ⏸ Paused 37 —
Feb 18 → Feb 21 Scheduled ▶ Running 2 3
Feb 21 → Feb 23 Reschedule ▶ Running 1 4
Feb 23 → Mar 16 Scheduled ▶ Running 15 19
Mar 16 → Mar 16 Tech On Site ▶ Running 0 19
Dispatch 2.0d
Material Management 37.8d
Holding 6.9d (excluded)
Coordinators 19.9d
Field Work 0.7d
Billing 6.1d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Material Management
37.8 days
Over SLA
Holding (excluded from total)
6.9 days
Coordinators
19.9 days
Over SLA
Field Work
0.7 days
Billing
6.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Mar 16, 2026 (43 days late)
📅
63.0 days Total Age
⏱️
37.8d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
56.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 37.8 days stuck in "Awaiting Parts"
⏱️
Total Delay 56.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
6.9d
Awaiting Parts
37.8d / 3.0d SLA
Scheduled
18.9d / 2.0d SLA
Reschedule
1.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/05/2025 FSE Jared Heisler – [Devices were not available per John Cook was not completed and requires reschedule]. 01/27/2025 Jared Heisler – [Device not available/John Cook could not locate batteries device not completed and requires reschedule]

12/23/2025 ALuman - dispatch to Jared to complete week of 12/29. Email confirmation sent to John Cook

12/22/2025 ALuman - called John Cook 904-202-5601 to confirm and schedule FMI. no answer, left VM. Sent follow up email to John.Cook@ce-tech.net

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
🔍 Technician Findings
Completed FMI 78101
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325278
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Dec 23, 12:38 PM
Technician Assigned → Status: Assigned → Parts Requested
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Awaiting Parts
Duration in Previous: 8d 0h, 0m
📦
Parts Requested
Order: 00087217
Status: Canceled
💵
Expenses Added Dec 23, 3:59 PM
Type: Expenses
Status: Open
Qty: 1
🚨 38.0 business days
🗓️
▶
2 Status: Scheduled Feb 18, 11:32 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-21T05:00:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Jared Heisler Feb 21, 4:25 PM
From: Scheduled
To: Reschedule
Duration in Previous: 3d 4h
⏳ 1.0 business days
📅
▶
2 Dispatch Scheduled Feb 23, 9:23 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Reschedule
To: Scheduled
Duration in Previous: 1d 16h
⚠️ 8.0 business days
📅
Dispatch Scheduled by Ashley Luman Mar 4, 4:25 PM
Scheduled For: 2026-03-16T12:00:00.000+0000
⚠️ 8.9 business days
🔧
Status: Tech On Site by Jared Heisler Mar 16, 1:20 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 2h
⏱️
▶
2 4x Labor Added Mar 16, 6:50 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 29m, 0m
⏱️
Labor Added Mar 17, 9:26 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 17, 9:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 40m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 12:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 3h
🧾
▶
2 Invoice Created Mar 24, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 24m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 37.8 business days (threshold: 3.0 business days)
Exceeded by 34.8 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.5 business hours
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📦
Parts Order 00087217
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jared Heisler
Scheduled
Mar 16, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257336

Work Details (6)

Name Type Status Qty Amount Date
WL-03046528 Expenses Open 1 $0.00 Dec 23, 3:59 PM
WL-03146470 Labor Open 0.75 $0.00 Mar 16, 6:50 PM
WL-03146471 Labor Open 1.5 $100.00 Mar 16, 6:50 PM
WL-03146472 Labor Open 3 $250.00 Mar 16, 6:50 PM
WL-03146473 Parts Open 2 $0.00 Mar 16, 6:50 PM
WL-03146933 Labor Open 0.016666666666667 $38.00 Mar 17, 9:26 AM

Details