Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325279 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAPTIST MEDICAL CENTER JACKSONVILLE — 800 PRUDENTIAL DR, JACKSONVILLE FL, 32207

Dec 12, 2025 → Mar 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (30 biz days late)
Active: 62 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Mar 25, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Dec 23, 2025
6 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 23 → Dec 24, 2025
1 business day (not counted)
13d
▶ Clock Running
Status: Scheduled
Dec 24 → Jan 14, 2026
13 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Entered
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 16, 2026
2 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 16 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 31, 2026
9 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 31 → Jan 31, 2026
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 31 → Feb 2, 2026
1 business day (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 6, 2026
4 business days (counted)
Running total: 30 of ? biz days used
6d
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 17, 2026
6 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 23, 2026
4 business days (counted)
Running total: 40 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Feb 23 → Mar 25, 2026
22 business days (counted)
Running total: 62 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 25, 2026
Show SLA Clock Detail (17 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Dec 23 Ready for Release ⏸ Paused 6 —
Dec 23 → Dec 23 Assigned ▶ Running 0 1
Dec 23 → Dec 24 Awaiting Parts ⏸ Paused 1 —
Dec 24 → Jan 14 Scheduled ▶ Running 13 14
Jan 14 → Jan 14 Entered ▶ Running 0 14
Jan 14 → Jan 14 Assigned ▶ Running 0 14
Jan 14 → Jan 16 Scheduled ▶ Running 2 16
Jan 16 → Jan 16 Entered ▶ Running 0 16
Jan 16 → Jan 16 Assigned ▶ Running 0 16
Jan 16 → Jan 31 Scheduled ▶ Running 9 25
Jan 31 → Jan 31 Tech On Site ▶ Running 0 25
Jan 31 → Feb 2 Reschedule ▶ Running 1 26
Feb 2 → Feb 6 Scheduled ▶ Running 4 30
Feb 6 → Feb 17 Tech On Site ▶ Running 6 36
Feb 17 → Feb 23 Reschedule ▶ Running 4 40
Feb 23 → Mar 25 Scheduled ▶ Running 22 62
Dispatch 2.0d
Material Management 1.8d
Holding 6.9d (excluded)
Coordinators 58.1d
Field Work 9.2d
Billing 0.6d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Material Management
1.8 days
Holding (excluded from total)
6.9 days
Coordinators
58.1 days
Over SLA
Field Work
9.2 days
Over SLA
Billing
0.6 days
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Mar 27, 2026 (54 days late)
📅
71.2 days Total Age
⏱️
22.0d in Scheduled Longest Stage
🔄
17 transitions Status Changes
⚠️
55.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jared Heisler — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 27, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 22.0 days stuck in "Scheduled"
⏱️
Total Delay 55.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
6.9d
Awaiting Parts
1.8d / 3.0d SLA
Scheduled
52.3d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
7.0d / 1.0d SLA
Reschedule
5.8d / 2.0d SLA
Completed
2.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
03/17/2025 FSE Jared Heisler – [Devices were not available per Sandy Gustafson was not completed ]. 02/05/2025 FSE Jared Heisler – [Devices were not available per John Cook was not completed and requires reschedule]. 01/16/2026 ALuman - reassigned to Jared Heisler to complete 1/21-1/22

01/06/2026 ALuman - reassigned to Horace Barnes to complete. Email sent to John Cook 12/24/2025 AGreene - updated work order to have scheduled date of 12/29-12/31 because the part order requires scheduled date/time to move it to shipped status.

12/23/2025 ALuman - dispatch to Jared to complete week of 12/29. Email confirmation sent to John Cook

12/22/2025 ALuman - called John Cook 904-202-5601 to confirm and schedule FMI. no answer, left VM. Sent follow up email to John.Cook@ce-tech.net

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325279
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
⚠️ 7.0 business days
👷
▶
3 Status: Assigned Dec 23, 12:39 PM
Status: Assigned → Technician Assigned → Parts Requested
👷
Technician Assigned by Ashley Luman
Technician: Jared Heisler
📦
Parts Requested
Order: 00087218
Status: Closed
💵
Expenses Added Dec 23, 3:48 PM
Type: Expenses
Status: Open
Qty: 1
🗓️
▶
3 Status: Scheduled Dec 24, 1:44 PM
Status: Scheduled → Dispatch Scheduled → 2x Parts Added
📅
Dispatch Scheduled by Amy Greene
Scheduled For: 2025-12-29T14:00:00.000+0000
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Jan 6, 8:45 AM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-15T14:00:00.000+0000
⚠️ 7.0 business days
🆕
▶
3 Status: Entered Jan 14, 8:56 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: a0hVU0000013PEDYA2, Derick Velazquez
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-14T13:00:00.000+0000
📅
Dispatch Scheduled by Derick Velazquez Jan 14, 10:22 AM
Scheduled For: 2026-01-15T13:00:00.000+0000
⏳ 3.0 business days
🆕
▶
4 Status: Entered Jan 16, 3:26 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: a0hVU000000Be6zYAC, Jared Heisler
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-21T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 23, 3:14 PM
Scheduled For: 2026-01-27T13:00:00.000+0000
⚠️ 6.0 business days
🔧
▶
3 Status: Tech On Site Jan 31, 3:19 PM
Status: Tech On Site → Labor Added → Status: Reschedule
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🔄
Status: Reschedule by Jared Heisler
From: Tech On Site
To: Reschedule
Duration in Previous: 1m
⏳ 1.0 business days
🗓️
▶
2 Status: Scheduled Feb 2, 9:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-05T13:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Jared Heisler Feb 5, 8:48 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 11h
⚠️ 7.4 business days
🔄
Status: Reschedule by Jared Heisler Feb 17, 12:40 PM
From: Tech On Site
To: Reschedule
Duration in Previous: 11d 15h
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Feb 23, 9:23 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Reschedule
To: Scheduled
Duration in Previous: 5d 20h
⚠️ 8.0 business days
📅
Dispatch Scheduled by Ashley Luman Mar 4, 4:32 PM
Scheduled For: 2026-03-16T12:00:00.000+0000
🚨 14.9 business days
✔️
Status: Completed by Jared Heisler Mar 24, 8:05 PM
From: Scheduled
To: Completed
Duration in Previous: 29d 9h
⏳ 2.5 business days
🏁
Status: Closed by Jared Heisler Mar 26, 9:25 PM
From: Completed
To: Closed
Duration in Previous: 2d 1h
⏳ 3.3 business days
⏱️
Labor Added Mar 31, 11:21 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 31, 11:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 14h
📨
▶
3 Status: Invoice Pending Mar 31, 4:02 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-257941
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 13.7 business days (threshold: 2.0 business days)
Exceeded by 11.7 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 9.4 business days (threshold: 2.0 business days)
Exceeded by 7.4 business days
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Tech On Site
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Reschedule
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Completed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📦
Parts Order 00087218
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jared Heisler
Scheduled
Mar 16, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257941

Work Details (5)

Name Type Status Qty Amount Date
WL-03046512 Expenses Open 1 $0.00 Dec 23, 3:48 PM
WL-03047404 Parts Open 1 $0.00 Dec 24, 1:46 PM
WL-03047405 Expenses Open 1 $0.00 Dec 24, 1:46 PM
WL-03086592 Labor Open 0.25 $0.00 Jan 31, 3:19 PM
WL-03166707 Labor Open 0.016666666666667 $38.00 Mar 31, 11:21 AM

Details