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← WO Overview

WO-01325283 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAPTIST MEDICAL CENTER SOUTH — 2105 E SOUTH BLVD, MONTGOMERY AL, 36116

Dec 12, 2025 → Mar 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (14 biz days early)
Active: 6 biz days
Paused: 53 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Mar 4, 2026
53 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 4 → Mar 4, 2026
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 10, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 10 → Mar 11, 2026
1 business day (counted)
Running total: 6 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 11, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Mar 4 Ready for Release ⏸ Paused 53 —
Mar 4 → Mar 4 Scheduled ▶ Running 0 1
Mar 4 → Mar 4 Awaiting Parts ⏸ Paused 0 —
Mar 4 → Mar 10 Scheduled ▶ Running 4 5
Mar 10 → Mar 11 Tech On Site ▶ Running 1 6
Dispatch 2.0d
Material Management 0.4d
Holding 53.9d (excluded)
Coordinators 4.6d
Field Work 1.2d
Billing 5.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
0.4 days
Holding (excluded from total)
53.9 days
Coordinators
4.6 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
5.9 days
Over SLA
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 11, 2026 (20 days early)
📅
59.2 days Total Age
⏱️
53.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
13.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 53.9 days stuck in "Ready for Release"
⏱️
Total Delay 13.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
53.9d
Scheduled
4.6d / 2.0d SLA
Awaiting Parts
0.4d / 3.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
5.8d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/03/2026 Brod - sent email to rkgwin@baptistfirst.org to have FSE onsite for 03/11 at 12:30pm


02/27/2026 ARuby - called 334-747-3063 main line asked for Kayla Riley, no loner works there. xfer to biomed, xfer Darrell Means DKMeans@baptistfirst.org - VM/LM. Looked at past WOs and found contacts for Michael McAnnally - MAMcAnnally@baptistfirst.org 334-568-4202 Office 334-451-1921 Cell Russell - rkgwin@baptistfirst.org 334-747-2711 called 334-568-4202, went to VM/LM for Pratt, he left number for cell 334-451-1921. Called 334-747-2711 BioMed Dept tech provided biomed director Russell Gwin - rkgwin@baptistfirst.org. Sent email including Darrell, Russell and Michael. .... 02/23/2026: ARoosa- Called; 334-747-3063 kayla Riley, VM/LM .... 02/12/2026 MHamersley - called 334-747-2710, spoke to Russell, he provided: Kayla Riley, 334-747-3063, call went to Kayla's VM/LM .... 02/05/2026; ARoosa - Called; 334-747-2100, Xfer to Materials Mngt. not who I need to speak with, Xfer to Biomed was told he has no Idea of who I would need to contact.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325283
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 54.0 business days
👷
▶
6 Technician Assigned Mar 4, 11:39 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-11T05:00:00.000+0000, 2026-03-11T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 78d 23h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-11T17:30:00.000+0000
📦
Parts Requested
Order: 00091523
Status: Closed
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
🔩
▶
2 2x Parts Added Mar 4, 2:34 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 2h 53m
⏳ 3.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Mar 6, 11:27 AM
Scheduled For: 2026-03-10T17:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Bruce Ballard Mar 10, 10:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 18h
⏱️
3x Labor Added Mar 10, 9:18 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 3, 178
✔️
Status: Completed by Bruce Ballard Mar 10, 9:34 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 27m, 0m
⚠️ 5.3 business days
⏱️
▶
2 Labor Added Mar 17, 1:07 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 15h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 12:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 23h
🧾
▶
2 Invoice Created Mar 24, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 24m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days

🔗 Related Artifacts

📦
Parts Order 00091523
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Mar 10, 1:30 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-257336

Work Details (6)

Name Type Status Qty Amount Date
WL-03129932 Parts Open 2 $0.00 Mar 4, 2:34 PM
WL-03129933 Expenses Open 1 $0.00 Mar 4, 2:34 PM
WL-03138417 Labor Open 1.5 $100.00 Mar 10, 9:18 PM
WL-03138418 Labor Open 3 $0.00 Mar 10, 9:18 PM
WL-03138419 Travel Open 178 $0.00 Mar 10, 9:18 PM
WL-03147300 Labor Open 0.016666666666667 $38.00 Mar 17, 1:07 PM

Details