Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325287 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAPTIST MEM HOSP HUNTINGDON — 631 RB WILSON DR, HUNTINGDON TN, 38344

Dec 12, 2025 → Mar 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (2 biz days early)
Active: 32 biz days
Paused: 39 biz days
🕐 Clock stopped: Completed (Mar 29, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸39d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 11, 2026
39 business days (not counted)
24d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Mar 18, 2026
24 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 26, 2026
6 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 26 → Mar 29, 2026
1 business day (counted)
Running total: 32 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 29, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 11 Ready for Release ⏸ Paused 39 —
Feb 11 → Mar 18 Ready for Scheduling ▶ Running 24 25
Mar 18 → Mar 26 Scheduled ▶ Running 6 31
Mar 26 → Mar 29 Tech On Site ▶ Running 1 32
Dispatch 2.0d
Holding 39.8d (excluded)
Coordinators 31.2d
Field Work 1.2d
Billing 0.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
39.8 days
Coordinators
31.2 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.2 days
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 29, 2026 (2 days early)
📅
72.0 days Total Age
⏱️
39.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
30.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 39.8 days stuck in "Ready for Release"
⏱️
Total Delay 30.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
39.8d
Ready for Scheduling
24.2d / 1.0d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/18/2026 mklose emailed Joseph adv Phil onsite March 26th

02/11/2026 MHamersley - recd email reply from Joseph Golden, providing contact info for the other sites; He did confirm these 2 devices at his location: VGD000546 & VENGO000705


02/11/2026 MHamersley - returning missed call from Joseph Golden, 901-268-6991, sending him email, as he POC for several locations TN/MS/AR; email: joseph.golden@intelashealth.com


02/09/2026 MHamersley - called 731-986-4461, asked for Bio Med, operator said need to call: 731-394-9829, called, spoke to Teddy Coleman, POC, sent email: teddy.coleman@intelashealth.com

🔧 Work Performed
Completed software only. Will need to return for battery replacement once batteries are available
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325287
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 40.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 11, 5:46 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 58d 5h
🚨 24.8 business days
👷
▶
3 Technician Assigned Mar 18, 11:49 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-26T12:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 34d 17h
⚠️ 7.0 business days
🔧
Status: Tech On Site by Philmon Mehari Mar 26, 6:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 6h
⏳ 1.7 business days
⏱️
2x Labor Added Mar 28, 9:08 PM
Type: Labor
Status: Open
Qty: 2.5, 1.5
🚗
Travel Added Mar 28, 11:40 PM
Type: Travel
Status: Open
Qty: 126
✔️
Status: Completed by Philmon Mehari Mar 28, 11:49 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 5h, 0m
⏳ 2.0 business days
⏱️
Labor Added Mar 31, 1:51 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 31, 2:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 14h
📨
▶
3 Status: Invoice Pending Mar 31, 4:02 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-257941
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 24.2 business days (threshold: 1.0 business days)
Exceeded by 23.2 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Mar 26, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257941

Work Details (4)

Name Type Status Qty Amount Date
WL-03164257 Labor Open 2.5 $525.00 Mar 28, 9:08 PM
WL-03164258 Labor Open 1.5 $100.00 Mar 28, 9:08 PM
WL-03164305 Travel Open 126 $0.00 Mar 28, 11:40 PM
WL-03167027 Labor Open 0.016666666666667 $38.00 Mar 31, 1:51 PM

Details