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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325288 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAPTIST MEMORIAL HOSPITAL — 111 Dallas St, San Antonio TX, 78205

Dec 12, 2025 → Mar 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (2 biz days early)
Active: 32 biz days
Paused: 39 biz days
🕐 Clock stopped: Completed (Mar 29, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸39d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 11, 2026
39 business days (not counted)
24d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Mar 18, 2026
24 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 18 → Mar 24, 2026
4 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 24 → Mar 29, 2026
3 business days (counted)
Running total: 32 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 29, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 11 Ready for Release ⏸ Paused 39 —
Feb 11 → Mar 18 Ready for Scheduling ▶ Running 24 25
Mar 18 → Mar 24 Scheduled ▶ Running 4 29
Mar 24 → Mar 29 Tech On Site ▶ Running 3 32
Dispatch 2.0d
Holding 39.8d (excluded)
Coordinators 29.1d
Field Work 3.3d
Billing 0.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
39.8 days
Coordinators
29.1 days
Over SLA
Field Work
3.3 days
Over SLA
Billing
0.2 days
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 29, 2026 (2 days early)
📅
72.0 days Total Age
⏱️
39.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
30.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Philmon Mehari — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 23, 2026
Visit 2 Mar 24, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 39.8 days stuck in "Ready for Release"
⏱️
Total Delay 30.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
39.8d
Ready for Scheduling
24.1d / 1.0d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
3.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/18/2026 mklose emailed Joseph adv Phil onsite March 24th.

02/11/2026 MHamersley - recd email reply from Joseph Golden, providing contact info for the other sites; He did confirm these 2 devices at his location: VGD000546 & VENGO000705


02/11/2026 MHamersley - returning missed call from Joseph Golden, 901-268-6991, sending him email, as he POC for several locations TN/MS/AR; email: joseph.golden@intelashealth.com


02/09/2026 MHamersley - called 901-226-5000, xfer to Bio Med, call went to VM/LM


Venue Go Ultrasound VENGO000705

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test:“Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test:“Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325288
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 40.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 11, 5:48 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 58d 5h
🚨 24.8 business days
👷
▶
3 Technician Assigned Mar 18, 11:46 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-24T12:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 34d 16h
💵
3x Expenses Added Mar 18, 4:55 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.9 business days
🔧
Status: Tech On Site by Philmon Mehari Mar 24, 5:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 5h
🔩
4x Parts Added Mar 25, 1:50 PM
Type: Parts, Labor
Status: Open
Qty: 2, 9, 2.75, 1.5
💵
7x Expenses Added Mar 25, 3:11 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
💵
▶
2 3x Expenses Added Mar 28, 10:29 PM
3x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Mar 28, 10:57 PM
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added Mar 28, 11:09 PM
Type: Travel
Status: Open
Qty: 14
✔️
Status: Completed by Philmon Mehari Mar 29, 12:19 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4d 6h, 0m
⏳ 2.0 business days
⏱️
Labor Added Mar 31, 1:50 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 31, 2:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
📨
▶
3 Status: Invoice Pending Mar 31, 4:02 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-257941
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 24.1 business days (threshold: 1.0 business days)
Exceeded by 23.1 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Mar 24, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257941

Work Details (22)

Name Type Status Qty Amount Date
WL-03149932 Expenses Open 1 $508.08 Mar 18, 4:55 PM
WL-03149934 Expenses Open 1 $0.00 Mar 18, 4:55 PM
WL-03149933 Expenses Open 1 $183.12 Mar 18, 4:55 PM
WL-03158814 Parts Open 2 $0.00 Mar 25, 1:50 PM
WL-03158812 Labor Open 9 $525.00 Mar 25, 1:50 PM
WL-03158811 Labor Open 2.75 $0.00 Mar 25, 1:50 PM
WL-03158813 Labor Open 1.5 $100.00 Mar 25, 1:50 PM
WL-03159006 Expenses Open 1 $0.00 Mar 25, 3:11 PM
WL-03159002 Expenses Open 1 $35.00 Mar 25, 3:11 PM
WL-03159003 Expenses Open 1 $0.00 Mar 25, 3:11 PM
WL-03159004 Expenses Open 1 $0.00 Mar 25, 3:11 PM
WL-03159005 Expenses Open 1 $0.00 Mar 25, 3:11 PM
WL-03159007 Expenses Open 1 $0.00 Mar 25, 3:11 PM
WL-03159008 Expenses Open 1 $0.00 Mar 25, 3:11 PM
WL-03164288 Expenses Open 1 $0.00 Mar 28, 10:29 PM
WL-03164287 Expenses Open 1 $0.00 Mar 28, 10:29 PM
WL-03164289 Expenses Open 1 $0.00 Mar 28, 10:29 PM
WL-03164291 Expenses Open 1 $0.00 Mar 28, 10:31 PM
WL-03164290 Expenses Open 1 $0.00 Mar 28, 10:31 PM
WL-03164298 Expenses Open 1 $0.00 Mar 28, 10:57 PM
WL-03164299 Travel Open 14 $0.00 Mar 28, 11:09 PM
WL-03167025 Labor Open 0.016666666666667 $38.00 Mar 31, 1:50 PM

Details