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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325295 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYLOR MEDICAL AT MCKINNEY — 5252 W UNIVERSITY DR, MCKINNEY TX, 75071

Dec 12, 2025 → Mar 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (13 biz days early)
Active: 5 biz days
Paused: 55 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸55d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Mar 6, 2026
55 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 11, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 12, 2026
1 business day (counted)
Running total: 5 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Mar 6 Ready for Release ⏸ Paused 55 —
Mar 6 → Mar 11 Scheduled ▶ Running 3 4
Mar 11 → Mar 12 Tech On Site ▶ Running 1 5
Dispatch 2.0d
Holding 55.8d (excluded)
Coordinators 4.0d
Field Work 0.6d
Billing 6.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
55.8 days
Coordinators
4.0 days
Over SLA
Field Work
0.6 days
Billing
6.8 days
Over SLA
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 12, 2026 (19 days early)
📅
60.2 days Total Age
⏱️
55.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 55.8 days stuck in "Ready for Release"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
55.8d
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
6.7d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/06/2026 DMalloy -Emailed customer advising that FSE Eric would be walking tin to this locaiton on next week friday 3/13/2026 for the remediation of the 5 devices at this location. 

scsrecalls@bswhealth.org


03/05/2026 LHill-sent email to Amanda McCrory to see if she has a contact at this location. See logged email on WO-01325292.


03/04/2026 LHill-sent email to scsrecalls@bswhealth.org-Please see the email below. URGENT REQUEST. Need to get this scheduled ASAP.

See logged email on WO-01325292.


03/02/2026: ARoosa- Sent email to scsrecalls@bswhealth.org... 02/20/2026 MHamersley - called 512-259-6000, xfer to Temple Scott&White, xfer to Materials Mgmt, press 1, spoke to Missy, she provided: email: scsrecalls@bswhealth.org (this recall email address covers all of the Baylor Scott & White facilities in TX) ... 01/13/2026 MHamersley - called 469-764-1000, xfer to Bio Med, xfer to Ultrasound, need to call back tomorrow, 469-764-4434, ask for Connor or April

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325295
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 56.0 business days
👷
▶
3 Technician Assigned Mar 6, 11:17 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-03-13T04:45:00.000+0000, 2026-03-13T12:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 80d 22h
⏳ 4.0 business days
🔧
Status: Tech On Site by Eric Mancerella Mar 11, 4:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 4h
⏱️
Labor Added Mar 11, 4:30 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Mar 11, 6:53 PM
Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Mar 11, 8:52 PM
Type: Labor, Expenses
Status: Open
Qty: 1.25
✔️
Status: Completed by Eric Mancerella Mar 11, 9:35 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 11m, 0m
⏳ 3.3 business days
⏱️
Labor Added Mar 16, 3:07 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 16, 3:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
⚠️ 7.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 24, 11:47 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 7d 20h, 0m
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 12:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 5m
🧾
▶
2 Invoice Created Mar 24, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 24m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Mar 13, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257336

Work Details (7)

Name Type Status Qty Amount Date
WL-03139796 Labor Open 0.5 $0.00 Mar 11, 4:30 PM
WL-03140100 Labor Open 2.5 $100.00 Mar 11, 6:53 PM
WL-03140102 Expenses Open 1 $162.85 Mar 11, 6:56 PM
WL-03140103 Expenses Open 1 $0.00 Mar 11, 6:56 PM
WL-03140350 Labor Open 1.25 $0.00 Mar 11, 8:52 PM
WL-03140351 Expenses Open 1 $0.00 Mar 11, 8:52 PM
WL-03145817 Labor Open 0.016666666666667 $38.00 Mar 16, 3:07 PM

Details