📍 BAYLOR MEDICAL CENTER AT WAXAHACHIE — 2400 NORTH I-35E, WAXAHACHIE TX, 75165
Dec 12, 2025 → Mar 5, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 49 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸49d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 26, 2026
49 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 5, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 12, 2025Completed: Mar 5, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 26
Ready for Release
⏸ Paused
49
—
Feb 26 → Feb 26
Assigned
▶ Running
0
1
Feb 26 → Mar 5
Scheduled
▶ Running
5
6
Mar 5 → Mar 5
Tech On Site
▶ Running
0
6
Dispatch2.0d
Holding49.8d (excluded)
Coordinators6.0d
Field Work0.3d
Billing10.2d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
49.8 days
Coordinators
6.0 days
Over SLA
Field Work
0.3 days
Billing
10.2 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Mar 5, 2026 (4 days late)
📅
56.0 daysTotal Age
⏱️
49.8d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
17.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay49.8 days stuck in "Ready for Release"
⏱️
Total Delay17.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
49.8d
Assigned
0.2d / 0.5d SLA
Scheduled
5.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
10.1d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
02/26/2026 LHill-rec'd email from Wade Coons-That date will work for remediation and all 4 of those systems are correct for this facility. Any on-site tech will need credentialing through Green Security in order to access the site for work. I can initiate a visit request on our side if the tech's email is provided.
See logged email on WO-01325297.
02/26/2026 LHill-sent email to Wade Coons-We can have our FSE onsite on 03/05/2026, with an arrival time between 9AM-11AM. Please confirm that this works for your facility.
See logged email on WO-01325297
02/26/2026 LHill-Called (469) 843-4193 for Wade Coons. LM trying to schedule tech visit.
02/20/2026 MHamersley - called 512-259-6000, xfer to Temple Scott&White, xfer to Materials Mgmt, press 1, spoke to Missy, she provided: email: scsrecalls@bswhealth.org (this recall email address covers all of the Baylor Scott & White facilities in TX)
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.5 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01325299 - FCO - Venue Go Ultrasound - WAXAHACHIE - BAYLOR MEDICAL CENTER AT
Mar 5, 2026 10:00am – 6:00pm
Work Order: WO-01325299
Account: GE Healthcare FMI
Customer Case Number: 1-555019962990, 1-554907665593
Location: BAYLOR MEDICAL CENTER AT
Address: 2400 NORTH I-35E, WAXAHACHIE, TX 75165
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC006731
Contact Name:
Contact Phone:
Conta