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← WO Overview

WO-01325303 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYLOR SCOTT & WHITE HEALTH CLINIC PFLUGERVILLE — 1701 E PFLUGERVILLE PKWY, PFLUGERVILLE TX, 78660

Dec 12, 2025 → Feb 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 48 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 25, 2026
48 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 25 → Feb 28, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 28 → Mar 1, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 25 Ready for Release ⏸ Paused 48 —
Feb 25 → Feb 28 Scheduled ▶ Running 2 3
Feb 28 → Mar 1 Tech On Site ▶ Running 0 3
Dispatch 2.0d
Holding 48.8d (excluded)
Coordinators 3.0d
Billing 15.0d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
48.8 days
Coordinators
3.0 days
Over SLA
Billing
15.0 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Mar 1, 2026 (on time)
📅
52.0 days Total Age
⏱️
48.8d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
16.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 48.8 days stuck in "Ready for Release"
⏱️
Total Delay 16.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
48.8d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
5.3d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
2.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/24/2026 mklose dispatch to Philmon - walk in

02/20/2026 MHamersley - called 512-259-6000, xfer to Temple Scott&White, xfer to Materials Mgmt, press 1, spoke to Missy, she provided: email: scsrecalls@bswhealth.org  (this recall email address covers all of the Baylor Scott & White facilities in TX)


02/17/2026 YEspino Called 214-725-8494 to speak to Andrew Langston to verify the device in question. Was unable to speak to him because the call was picked up and somebody said hello then the call was dropped. Need to try back again.


02/17/2026 YEspino Called 512-259-6000 to follow up with Angie from radiology over the device in question. Asked to be transferred over to the Radiology dept but was unable to speak to anybody or leave a message.


01/21/2026 YEspino Called 512-259-6000 to verify the ultrasound device in question. Was advised i would be transferred over to the Radiology dept, Was able to speak to angie and she asked for an email to be sent out to her so that she can look into the device in question. Email: eudenia.otero@bswhealth.org 

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325303
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 49.0 business days
👷
▶
3 Technician Assigned Feb 25, 10:55 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-02T13:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 71d 22h
⏳ 3.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Feb 27, 4:40 PM
Scheduled For: 2026-02-27T13:00:00.000+0000
🔧
Status: Tech On Site by Philmon Mehari Feb 27, 10:26 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 11h
🔩
▶
2 Parts Added Feb 27, 10:32 PM
Parts Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 1.5
💵
2x Expenses Added Feb 27, 10:38 PM
Type: Expenses
Status: Open
Qty: 1
💵
13x Expenses Added Feb 28, 9:26 PM
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added Feb 28, 9:48 PM
Type: Travel
Status: Open
Qty: 7
✔️
Status: Completed by Philmon Mehari Feb 28, 9:58 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 23h 32m, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Mar 2, 10:17 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 12h
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Mar 4, 9:55 AM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
⏳ 2.0 business days
🏁
Status: Closed by Philmon Mehari Mar 5, 4:34 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 6h
⏳ 4.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 11, 10:02 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 16h
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 1:01 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 2h
🧾
▶
2 Invoice Created Mar 24, 1:17 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 15m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Feb 27, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257337

Work Details (20)

Name Type Status Qty Amount Date
WL-03124502 Parts Open 1 $0.00 Feb 27, 10:32 PM
WL-03124509 Labor Open 0.5 $525.00 Feb 27, 10:37 PM
WL-03124510 Labor Open 1.5 $100.00 Feb 27, 10:37 PM
WL-03124518 Expenses Open 1 $0.00 Feb 27, 10:38 PM
WL-03124519 Expenses Open 1 $0.00 Feb 27, 10:38 PM
WL-03124749 Expenses Open 1 $141.90 Feb 28, 9:26 PM
WL-03124745 Expenses Open 1 $0.00 Feb 28, 9:26 PM
WL-03124746 Expenses Open 1 $141.90 Feb 28, 9:26 PM
WL-03124747 Expenses Open 1 $141.90 Feb 28, 9:26 PM
WL-03124748 Expenses Open 1 $141.90 Feb 28, 9:26 PM
WL-03124756 Expenses Open 1 $126.11 Feb 28, 9:26 PM
WL-03124757 Expenses Open 1 $134.72 Feb 28, 9:26 PM
WL-03124750 Expenses Open 1 $134.72 Feb 28, 9:26 PM
WL-03124751 Expenses Open 1 $134.72 Feb 28, 9:26 PM
WL-03124752 Expenses Open 1 $134.72 Feb 28, 9:26 PM
WL-03124753 Expenses Open 1 $126.11 Feb 28, 9:26 PM
WL-03124754 Expenses Open 1 $126.11 Feb 28, 9:26 PM
WL-03124755 Expenses Open 1 $126.11 Feb 28, 9:26 PM
WL-03124758 Travel Open 7 $0.00 Feb 28, 9:48 PM
WL-03125857 Labor Open 0.016666666666667 $38.00 Mar 2, 10:17 AM

Details