Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325306 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYLOR SCOTT & WHITE MEDICAL CENTER CENTENNIAL — 12505 LEBANON RD, FRISCO TX, 75035

Dec 12, 2025 → Mar 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✓ SLA Met (15 biz days early)
Active: 7 biz days
Paused: 49 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸49d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 26, 2026
49 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 4, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 6, 2026
2 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Completed
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Closed
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 6, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 26 Ready for Release ⏸ Paused 49 —
Feb 26 → Mar 4 Scheduled ▶ Running 4 5
Mar 4 → Mar 6 Tech On Site ▶ Running 2 7
Mar 6 → Mar 6 Completed ▶ Running 0 7
Mar 6 → Mar 6 Closed ▶ Running 0 7
Mar 6 → Mar 6 Incomplete ▶ Running 0 7
Dispatch 2.0d
Holding 49.8d (excluded)
Coordinators 4.9d
Field Work 1.5d
Incomplete 0.1d (excluded)
Billing 10.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
49.8 days
Coordinators
4.9 days
Over SLA
Field Work
1.5 days
Over SLA
Incomplete (excluded from total)
0.1 days
Billing
10.0 days
Over SLA
Created: Dec 12, 2025 Due: Mar 27, 2026 Completed: Mar 6, 2026 (21 days early)
📅
57.0 days Total Age
⏱️
49.8d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
16.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Eric Mancerella — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 4, 2026
Visit 2 Mar 5, 2026

AI Analysis

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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 49.8 days stuck in "Ready for Release"
⏱️
Total Delay 16.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
49.8d
Scheduled
4.9d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Incomplete
0.1d
Ready to Bill
10.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026 DMalloy - Dispatching for FSE Eric to Walk in to this location to locate and service the devices on next week Friday 3/6/2026. 


02/20/2026 MHamersley - called 512-259-6000, xfer to Temple Scott&White, xfer to Materials Mgmt, press 1, spoke to Missy, she provided: email: scsrecalls@bswhealth.org (this recall email address covers all of the Baylor Scott & White facilities in TX)

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325306
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 50.0 business days
👷
▶
3 Technician Assigned Feb 26, 11:31 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-03-06T05:00:00.000+0000, 2026-03-06T00:00:00.000+0000, 2026-03-06T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 72d 23h
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Mar 3, 9:10 AM
Scheduled For: 2026-03-09T12:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Eric Mancerella Mar 4, 4:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 4h
⏱️
Labor Added Mar 4, 4:23 PM
Type: Labor
Status: Open
Qty: 1.5
💵
2x Expenses Added Mar 4, 7:23 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Mar 4, 7:46 PM
Type: Labor
Status: Open
Qty: 0.75, 2
⏱️
Labor Added Mar 5, 8:27 AM
Type: Labor
Status: Open
Qty: 0.75
⏱️
2x Labor Added Mar 5, 11:11 AM
Type: Labor, Expenses
Status: Open
Qty: 2.75, 1
✔️
Status: Completed by Eric Mancerella Mar 5, 7:54 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 3h, 0m
⚠️
Status: Incomplete by Sean Currie Mar 6, 8:58 AM
From: Closed
To: Incomplete
Duration in Previous: 13h 3m
✔️
Status: Completed by Eric Mancerella Mar 6, 9:55 AM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 57m, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Mar 11, 12:09 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 1h
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 12:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 0h
🧾
▶
2 Invoice Created Mar 24, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 24m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Mar 9, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257336

Work Details (9)

Name Type Status Qty Amount Date
WL-03130245 Labor Open 1.5 $100.00 Mar 4, 4:23 PM
WL-03130639 Expenses Open 1 $168.49 Mar 4, 7:23 PM
WL-03130640 Expenses Open 1 $0.00 Mar 4, 7:23 PM
WL-03130682 Labor Open 0.75 $100.00 Mar 4, 7:46 PM
WL-03130683 Labor Open 2 $0.00 Mar 4, 7:46 PM
WL-03131125 Labor Open 0.75 $100.00 Mar 5, 8:27 AM
WL-03131341 Labor Open 2.75 $100.00 Mar 5, 11:11 AM
WL-03131343 Expenses Open 1 $0.00 Mar 5, 11:11 AM
WL-03139156 Labor Open 0.016666666666667 $38.00 Mar 11, 12:09 PM

Details