Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325307 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYLOR SCOTT & WHITE MEDICAL CENTER CENTENNIAL — 12505 LEBANON RD, FRISCO TX, 75035

Dec 12, 2025 → Mar 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (17 biz days early)
Active: 7 biz days
Paused: 49 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸49d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 26, 2026
49 business days (not counted)
5d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 5, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 7 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 26 Ready for Release ⏸ Paused 49 —
Feb 26 → Mar 5 Scheduled ▶ Running 5 6
Mar 5 → Mar 6 Tech On Site ▶ Running 1 7
Dispatch 2.0d
Holding 49.8d (excluded)
Coordinators 5.9d
Field Work 1.2d
Billing 10.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
49.8 days
Coordinators
5.9 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
10.0 days
Over SLA
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 6, 2026 (25 days early)
📅
56.2 days Total Age
⏱️
49.8d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
17.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 49.8 days stuck in "Ready for Release"
⏱️
Total Delay 17.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
49.8d
Scheduled
5.9d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
4.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
10.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026 DMalloy - Dispatching for FSE Eric to Walk in to this location to locate and service the devices on next week Friday 3/6/2026. 


02/20/2026 MHamersley - called 512-259-6000, xfer to Temple Scott&White, xfer to Materials Mgmt, press 1, spoke to Missy, she provided: email: scsrecalls@bswhealth.org (this recall email address covers all of the Baylor Scott & White facilities in TX)

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checkssystem passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325307
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 50.0 business days
📅
▶
3 Dispatch Scheduled Feb 26, 11:28 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 72d 23h
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Mar 3, 9:10 AM
Scheduled For: 2026-03-09T12:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Eric Mancerella Mar 5, 11:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
⏱️
2x Labor Added Mar 5, 1:29 PM
Type: Labor
Status: Open
Qty: 1, 1.5
✔️
Status: Completed by Eric Mancerella Mar 5, 8:26 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 20m
✔️
▶
2 Status: Completed Mar 5, 8:58 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Eric Mancerella
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.4 business days
⏱️
▶
2 Labor Added Mar 11, 12:03 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 14h
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 12:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 0h
💰
Status: Invoiced by Timothy Amburgey Mar 24, 1:18 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 24m
🚨 10.0 business days
🧾
Invoice Created Apr 6, 8:20 PM
Invoice Number: SM-257336

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Mar 9, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257336

Work Details (3)

Name Type Status Qty Amount Date
WL-03131542 Labor Open 1 $0.00 Mar 5, 1:29 PM
WL-03131548 Labor Open 1.5 $100.00 Mar 5, 1:30 PM
WL-03139112 Labor Open 0.016666666666667 $38.00 Mar 11, 12:03 PM

Details