Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325311 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYLOR SCOTT & WHITE MEDICAL CENTER IRVING — 1901 N MACARTHUR BLVD, IRVING TX, 75061

Dec 12, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (4 biz days early)
Active: 3 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 19, 2026
44 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 23, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 19 Ready for Release ⏸ Paused 44 —
Feb 19 → Feb 23 Scheduled ▶ Running 2 3
Feb 23 → Feb 23 Tech On Site ▶ Running 0 3
Feb 23 → Feb 23 Scheduled ▶ Running 0 3
Feb 23 → Feb 23 Tech On Site ▶ Running 0 3
Dispatch 2.0d
Holding 44.8d (excluded)
Coordinators 3.1d
Field Work 0.7d
Billing 18.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
44.8 days
Coordinators
3.1 days
Over SLA
Field Work
0.7 days
Billing
18.9 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 23, 2026 (5 days early)
📅
48.0 days Total Age
⏱️
44.8d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
20.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Eric Mancerella — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 23, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 44.8 days stuck in "Ready for Release"
⏱️
Total Delay 20.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
44.8d
Scheduled
3.1d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
5.2d / 1.0d SLA
Ready to Bill
16.7d / 1.0d SLA
WO Correction Needed
2.1d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 SRobinson- Created follow up WO as requested. (WO-01353397)

02/19/2026 DMalloy - Dispatched for FSE Eric to walk in on Monday 2/23. 


02/19/2026 DMalloy - Called 972.990.8287 for Laura Hodnett / Keely McMacken located on PWO for this locaiton. No answer.  left a VM for a call back. Following up with an email.

laura.hodnett@bswhealth.org

daniel.bollinger@bjc.org

ataisha.washington@bswhealth.org

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325311
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 45.0 business days
📅
▶
3 Dispatch Scheduled Feb 19, 12:46 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 66d 0h
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
⏳ 3.0 business days
🔧
▶
2 Status: Tech On Site Feb 23, 9:14 AM
Status: Tech On Site → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.25, 1
📅
▶
2 Dispatch Scheduled Feb 23, 9:38 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Tech On Site
To: Scheduled
Duration in Previous: 23m
⏱️
Labor Added Feb 23, 10:19 AM
Type: Labor
Status: Open
Qty: 1
🔧
Status: Tech On Site by Eric Mancerella Feb 23, 12:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 23m
✔️
▶
2 Status: Completed Feb 23, 4:06 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4.25
⏱️
Labor Added Feb 23, 4:22 PM
Type: Labor
Status: Open
Qty: 0.25
⏱️
▶
2 Labor Added Feb 23, 5:29 PM
Labor Added → Status: Closed
🏁
Status: Closed by Eric Mancerella
From: Completed
To: Closed
Duration in Previous: 1h 24m
⏱️
Labor Added Feb 24, 1:09 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 24, 1:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 43m
⚠️ 7.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 10:02 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 7d 20h, 0m
⏳ 2.0 business days
🏁
Status: Closed by Eric Mancerella Mar 5, 7:53 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 9h
⏳ 4.5 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 11, 12:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 15h
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 1:01 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 0h
🧾
▶
2 Invoice Created Mar 24, 1:17 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 15m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.2 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Ready to Bill
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 23, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257337

Work Details (9)

Name Type Status Qty Amount Date
WL-03115916 Labor Open 0.25 $100.00 Feb 23, 9:18 AM
WL-03115917 Labor Open 1 $0.00 Feb 23, 9:18 AM
WL-03115918 Expenses Open 1 $128.09 Feb 23, 9:18 AM
WL-03115919 Expenses Open 1 $0.00 Feb 23, 9:18 AM
WL-03115980 Labor Open 1 $100.00 Feb 23, 10:19 AM
WL-03116495 Labor Open 4.25 $0.00 Feb 23, 4:11 PM
WL-03116568 Labor Open 0.25 $0.00 Feb 23, 4:22 PM
WL-03116666 Labor Open 1 $0.00 Feb 23, 5:29 PM
WL-03117729 Labor Open 0.016666666666667 $38.00 Feb 24, 1:09 PM

Details