Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325312 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYLOR SCOTT & WHITE MEDICAL CENTER IRVING — 1901 N MACARTHUR BLVD, IRVING TX, 75061

Dec 12, 2025 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (3 biz days early)
Active: 4 biz days
Paused: 44 biz days
🕐 Clock stopped: Invoiced (Feb 24, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 19, 2026
44 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 24, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Closed
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025 Invoiced: Feb 24, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 19 Ready for Release ⏸ Paused 44 —
Feb 19 → Feb 24 Scheduled ▶ Running 3 4
Feb 24 → Feb 24 Tech On Site ▶ Running 0 4
Feb 24 → Feb 24 Completed ▶ Running 0 4
Feb 24 → Feb 24 Closed ▶ Running 0 4
Feb 24 → Feb 24 Ready to Bill ▶ Running 0 4
Feb 24 → Feb 24 Incomplete ▶ Running 0 4
Dispatch 2.0d
Holding 44.8d (excluded)
Coordinators 3.8d
Field Work 0.2d
Incomplete 0.0d (excluded)
Billing 7.7d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
44.8 days
Coordinators
3.8 days
Over SLA
Field Work
0.2 days
Incomplete (excluded from total)
0.0 days
Billing
7.7 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 24, 2026 (4 days early)
📅
49.0 days Total Age
⏱️
44.8d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
9.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 244 days old
🚨
Primary Delay 44.8 days stuck in "Ready for Release"
⏱️
Total Delay 9.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
44.8d
Scheduled
3.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
7.4d / 1.0d SLA
Incomplete
0.0d
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/25/2026 SRobinson- Created follow up WO as requested. (WO-01353776) -

02/19/2026 DMalloy - Dispatched for FSE Eric to walk in on Monday 2/23. 


02/19/2026 DMalloy - Called 972.990.8287 for Laura Hodnett / Keely McMacken located on PWO for this locaiton. No answer.  left a VM for a call back. Following up with an email.

laura.hodnett@bswhealth.org

daniel.bollinger@bjc.org

ataisha.washington@bswhealth.org

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325312
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 45.0 business days
📅
▶
3 Dispatch Scheduled Feb 19, 12:50 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: a0h6e00000II9QTAA1, Eric Mancerella
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 66d 0h
⏳ 3.0 business days
📅
Dispatch Scheduled by Deon Malloy Feb 23, 9:36 AM
Scheduled For: 2026-02-23T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Deon Malloy Feb 24, 10:19 AM
Scheduled For: 2026-02-23T16:00:00.000+0000
🔧
Status: Tech On Site by Eric Mancerella Feb 24, 12:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 23h
⏱️
▶
2 Labor Added Feb 24, 12:51 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Feb 24, 1:51 PM
Labor Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 18m, 0m
⏱️
▶
2 Labor Added Feb 24, 2:23 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 32m
⚠️
▶
2 Status: Incomplete Feb 24, 2:53 PM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Eric Mancerella
From: Incomplete
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Timothy Amburgey Feb 24, 4:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 16m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 16h
🧾
▶
2 Invoice Created Mar 5, 11:15 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 7.4 business days (threshold: 1.0 business days)
Exceeded by 6.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 23, 11:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (4)

Name Type Status Qty Amount Date
WL-03117704 Labor Open 0.25 $100.00 Feb 24, 12:51 PM
WL-03117706 Labor Open 0.5 $0.00 Feb 24, 12:54 PM
WL-03117800 Labor Open 1.25 $100.00 Feb 24, 1:51 PM
WL-03117893 Labor Open 0.016666666666667 $38.00 Feb 24, 2:23 PM

Details