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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325314 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYLOR SCOTT & WHITE MEDICAL CENTER PLANO — 4700 ALLIANCE BLVD, PLANO TX, 75093

Dec 12, 2025 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met
Active: 5 biz days
Paused: 46 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 23, 2026
46 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 26, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Closed
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Closed
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 23 Ready for Release ⏸ Paused 46 —
Feb 23 → Feb 26 Scheduled ▶ Running 3 4
Feb 26 → Feb 26 Tech On Site ▶ Running 0 4
Feb 26 → Feb 26 Completed ▶ Running 0 4
Feb 26 → Feb 26 Closed ▶ Running 0 4
Feb 26 → Feb 26 Incomplete ▶ Running 0 4
Feb 26 → Feb 26 Completed ▶ Running 0 4
Feb 26 → Feb 27 Closed ▶ Running 1 5
Feb 27 → Feb 27 Incomplete ▶ Running 0 5
Feb 27 → Feb 27 Scheduled ▶ Running 0 5
Dispatch 2.0d
Holding 46.8d (excluded)
Coordinators 4.2d
Field Work 0.1d
Incomplete 0.7d (excluded)
Billing 4.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
46.8 days
Coordinators
4.2 days
Over SLA
Field Work
0.1 days
Incomplete (excluded from total)
0.7 days
Billing
4.9 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 27, 2026 (1 days early)
📅
52.0 days Total Age
⏱️
46.8d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
6.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Eric Mancerella — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 26, 2026
Visit 2 Feb 27, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 247 days old
🚨
Primary Delay 46.8 days stuck in "Ready for Release"
⏱️
Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
46.8d
Scheduled
4.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Incomplete
0.7d
Ready to Bill
4.6d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/27/2026 SRobinson- Created followup WO as requested. (WO-01354336)

02/23/2026 DMalloy -located POC Chase Hobbs on another WO for this location. Emailed him advising that FSE Eric will be in the area this week and will be on site on Wednesday 2/25/2026 for the device remediations.  

chase.hobbs@bswhealth.org


02/20/2026 MHamersley - called 512-259-6000, xfer to Temple Scott&White, xfer to Materials Mgmt, press 1, spoke to Missy, she provided: email: scsrecalls@bswhealth.org (this recall email address covers all of the Baylor Scott & White facilities in TX)

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R5.1 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. "
🔍 Technician Findings
DROVE TO 3 DIFFERENT SITES, NOBODY COULD FIND THE UNIT FOUND UNIT IN FOURTH LOCATION
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325314
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 47.0 business days
🗓️
▶
3 Status: Scheduled Feb 23, 1:39 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-25T00:00:00.000+0000, 2026-02-25T05:00:00.000+0000, 2026-02-25T13:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
⏳ 4.0 business days
🔧
Status: Tech On Site by Eric Mancerella Feb 26, 11:23 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 21h
✔️
▶
2 Status: Completed Feb 26, 11:47 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Eric Mancerella
From: Completed
To: Closed
Duration in Previous: 1m
⚠️
Status: Incomplete by Sean Currie Feb 26, 1:23 PM
From: Closed
To: Incomplete
Duration in Previous: 1h 34m
⏱️
▶
2 Labor Added Feb 26, 6:32 PM
Labor Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 5h 12m, 0m
⚠️
Status: Incomplete by Mandy Newman Feb 27, 9:09 AM
From: Closed, Incomplete
To: Incomplete, Scheduled
Duration in Previous: 14h 32m, 0m
⏱️
5x Labor Added Feb 27, 11:02 AM
Type: Labor
Status: Open
Qty: 1, 0.5, 2.5
✔️
Status: Completed by Eric Mancerella Feb 27, 1:42 PM
From: Scheduled
To: Completed
Duration in Previous: 4h 32m
🏁
Status: Closed by Eric Mancerella Feb 27, 1:58 PM
From: Completed
To: Closed
Duration in Previous: 15m
⏱️
Labor Added Feb 27, 2:13 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 27, 2:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 28m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 18h
🧾
▶
2 Invoice Created Mar 5, 11:15 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Ready to Bill
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 25, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (7)

Name Type Status Qty Amount Date
WL-03122003 Labor Open 0.5 $100.00 Feb 26, 6:32 PM
WL-03123035 Labor Open 1 $0.00 Feb 27, 11:02 AM
WL-03123036 Labor Open 0.5 $100.00 Feb 27, 11:02 AM
WL-03123037 Labor Open 0.5 $100.00 Feb 27, 11:02 AM
WL-03123038 Labor Open 0.5 $0.00 Feb 27, 11:02 AM
WL-03123039 Labor Open 2.5 $100.00 Feb 27, 11:02 AM
WL-03123526 Labor Open 0.016666666666667 $38.00 Feb 27, 2:13 PM

Details