📍 BAYLOR SCOTT & WHITE SPECIALTY CLINIC KILLEEN HEMINGWAY — 2405 S CLEAR CREEK RD, KILLEEN TX, 76549
Dec 12, 2025 → Mar 7, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (17 biz days early)
Active: 4 biz days
Paused: 52 biz days
🕐 Clock stopped: Completed (Mar 7, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸52d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Mar 3, 2026
52 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 7, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 7 → Mar 7, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025Completed: Mar 7, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Mar 3
Ready for Release
⏸ Paused
52
—
Mar 3 → Mar 7
Scheduled
▶ Running
3
4
Mar 7 → Mar 7
Tech On Site
▶ Running
0
4
Dispatch2.0d
Holding52.8d (excluded)
Coordinators4.0d
Billing10.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
52.8 days
Coordinators
4.0 days
Over SLA
Billing
10.0 days
Over SLA
Created: Dec 12, 2025
Due: Mar 31, 2026
Completed: Mar 7, 2026 (24 days early)
📅
57.0 daysTotal Age
⏱️
52.8d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
14.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay52.8 days stuck in "Ready for Release"
⏱️
Total Delay14.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
52.8d
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
10.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/03/2026 mklose dispatch philmon
02/20/2026 MHamersley - called 512-259-6000, xfer to Temple Scott&White, xfer to Materials Mgmt, press 1, spoke to Missy, she provided: email: scsrecalls@bswhealth.org (this recall email address covers all of the Baylor Scott & White facilities in TX)
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01325324 - FCO - DD: 03/31/2026 - Venue Go Ultrasound - KILLEEN - BAYLOR SCOTT & WHITE SPECIALTY CLINIC KILLEEN HEMINGWAY
Mar 6, 2026 2:00pm – 3:00pm
Work Order: WO-01325324
Account: GE Healthcare FMI
Customer Case Number: 1-554872247532, 1-554907721730
Location: BAYLOR SCOTT & WHITE SPECIALTY CLINIC KILLEEN HEMINGWAY
Address: 2405 S CLEAR CREEK RD, KILLEEN, TX 76549
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC000182
Con
JPG
VGC000182_Product Label Pic
Mar 7, 2026
JPG
VGC000182_Software Update
Mar 7, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325324
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:18 PM