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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325326 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYLOR SCOTT & WHITE SURGICAL ONCOLOGY SPECIALISTS DALLAS — 3410 WORTH ST STE 670, DALLAS TX, 75246

Dec 12, 2025 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (6 biz days early)
Active: 4 biz days
Paused: 41 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 16, 2026
41 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 16 Ready for Release ⏸ Paused 41 —
Feb 16 → Feb 17 Assigned ▶ Running 1 2
Feb 17 → Feb 19 Scheduled ▶ Running 2 4
Feb 19 → Feb 19 Tech On Site ▶ Running 0 4
Dispatch 2.0d
Holding 41.8d (excluded)
Coordinators 4.0d
Field Work 1.3d
Billing 28.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
41.8 days
Coordinators
4.0 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
28.8 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 20, 2026 (8 days early)
📅
46.6 days Total Age
⏱️
41.8d in Ready for Release Longest Stage
🔄
15 transitions Status Changes
⚠️
15.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 41.8 days stuck in "Ready for Release"
⏱️
Total Delay 15.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
41.8d
Assigned
1.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
12.2d / 1.0d SLA
WO Correction Needed
16.6d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/2/26 CDempsey- reminded Hendrix of remaining corrections needing his attention.

3/31/26 CDempsey- sent text to remind of correction needed.

3/30/26 CDempsey- sent text to remind of correction needed.

3/25/26 CDempsey- reminding tech of correction needed.

CONFIRMED


02/16/2026 LHill-rec'd email from Deanna Ponce-Received, please ask for myself or @Martinez, Marta M when you get here.

See logged email on WO-01325325.


02/16/2026 LHill-sent email to Deanna Ponce-To move forward, we can have our FSE onsite on 02/19/2026, with an arrival time between 8AM-10AM. Please confirm that this works for your facility.

See logged email on WO-01325325.



02/16/2026 LHill-Called (214) 820-2302. spoke with Diana/Clinical Engineering Manager-she advised that she knows for sure the batteries were already swapped out but really unsure about the software. Sounds like someone may have come out but she said it was a Baylor employee. So, I'm assumming the software was not updated. her email is deanna.ponce@bswhealth.org

She confirmed 02/19 with tech arrival 8-10 is good with her. Prefers close to 8 as possible. she advised the suite number is 670 now.

See logged call on WO-01325325.


02/16/2025 LHill-Called (214) 820-2302 for Diana/Clinical Engineering Manager. LM with Vera because Diana was in a meeting. Logged call on WO-01325325.


02/12/2026 LHill-Called (214) 820-2302 for Diana/Clinical Engineering . Operator transferred me and I had to leave a message.


02/10/2026 LHill-Called (214) 820-2302 spoke with operator. Advised I need to speak with Diana/Clinical Engineering Mgr. She wasn't available. Left info for her to call me back.

See call logged on WO-01325325.


02/10/2026 LHill-No contact info on WO, location. or previous WO. Found ((214) 820-2302) online.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.5 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checkssystem passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnosticssystem passed. Equipment passed all required tests and has been returned to the customer fully functional”
🔍 Technician Findings
FMI 78101
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325326
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 42.0 business days
👷
▶
2 Technician Assigned Feb 16, 3:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 63d 3h
🗓️
▶
2 Status: Scheduled Feb 17, 8:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-19T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Laura Hill Feb 18, 1:15 PM
Scheduled For: 2026-02-19T14:00:00.000+0000
📅
Dispatch Scheduled by Laura Hill Feb 18, 4:21 PM
Scheduled For: 2026-02-19T15:00:00.000+0000
🔧
Status: Tech On Site by Darrell Hendrix Feb 19, 1:52 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 5h
✔️
Status: Completed by Darrell Hendrix Feb 19, 3:59 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 7m
💵
2x Expenses Added Feb 19, 11:53 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 50
⏱️
▶
2 2x Labor Added Feb 20, 12:00 AM
2x Labor Added → Status: Closed
🏁
Status: Closed by Darrell Hendrix
From: Completed
To: Closed
Duration in Previous: 8h 1m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 24, 4:06 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 16h
⚠️ 7.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 1:53 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 7d 21h, 0m
⚠️ 9.0 business days
🏁
Status: Closed by Nicholas Willick Mar 16, 1:30 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 11d 22h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 17, 3:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
⚠️ 6.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 24, 10:49 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 6d 19h, 0m
⚠️ 8.0 business days
🏁
Status: Closed by Darrell Hendrix Apr 2, 1:16 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 9d 2h
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 2:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 22m
📨
▶
3 Status: Invoice Pending Apr 2, 4:27 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-258221
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Completed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours
Ready to Bill
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Feb 19, 10:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-258221

Work Details (5)

Name Type Status Qty Amount Date
WL-03113354 Expenses Open 1 $0.00 Feb 19, 11:53 PM
WL-03113355 Travel Open 50 $0.00 Feb 19, 11:53 PM
WL-03113362 Labor Open 0.5 $100.00 Feb 20, 12:00 AM
WL-03113363 Labor Open 1.5 $100.00 Feb 20, 12:00 AM
WL-03118088 Labor Open 0.016666666666667 $38.00 Feb 24, 4:06 PM

Details