📍 BAYLOR SCOTT & WHITE TECH RIDGE CLINIC — 500 CANYON RIDGE DR, AUSTIN TX, 78753
Dec 12, 2025 → Feb 28, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 48 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 25, 2026
48 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 25 → Feb 28, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 28 → Mar 1, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 12, 2025Completed: Mar 1, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 25
Ready for Release
⏸ Paused
48
—
Feb 25 → Feb 28
Scheduled
▶ Running
2
3
Feb 28 → Mar 1
Tech On Site
▶ Running
0
3
Dispatch2.0d
Holding48.8d (excluded)
Coordinators3.0d
Billing4.3d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
48.8 days
Coordinators
3.0 days
Over SLA
Billing
4.3 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Mar 1, 2026 (on time)
📅
52.0 daysTotal Age
⏱️
48.8d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
5.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 247 days old
🚨
Primary Delay48.8 days stuck in "Ready for Release"
⏱️
Total Delay5.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
48.8d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/24/2026 mklose dispatch to Philmon - walk in
02/20/2026 MHamersley - called 512-259-6000, xfer to Temple Scott&White, xfer to Materials Mgmt, press 1, spoke to Missy, she provided: email: scsrecalls@bswhealth.org (this recall email address covers all of the Baylor Scott & White facilities in TX)
02/19/2026 mklose called 512-654-7800, asked to speak to biomed or clinical engineering. Adv there is no one who can schedule. will need green security and then they will reach out to manager and some will reach out to us schedule
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
call
Completed Feb 19, 2026
02/19/2026 mklose called 512-654-7800, asked to speak to biomed or clinical engineering. Adv there is no one who can schedule. will need green security and then they will reach out to manager and some will reach out to us schedule
📅
WO-01325327 - FCO - Venue Go Ultrasound - AUSTIN - BAYLOR SCOTT & WHITE TECH RIDGE CLINIC
Feb 27, 2026 8:00am – 5:00pm
Work Order: WO-01325327
Account: GE Healthcare FMI
Customer Case Number: 1-554880373187, 1-554908117929
Location: BAYLOR SCOTT & WHITE TECH RIDGE CLINIC
Address: 500 CANYON RIDGE DR, AUSTIN, TX 78753
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD002803
Contact Name:
Contact
JPG
VGD002803_Software Update
Feb 27, 2026
JPG
VGD002803_Batteries
Feb 27, 2026
JPG
VGD002803_Product Label Pic
Feb 27, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325327
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:18 PM