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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325328 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYLOR SCOTT & WHITE THE HEART HOSPITAL PLANO — 1100 ALLIED DR, PLANO TX, 75093

Dec 12, 2025 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✓ SLA Met (20 biz days early)
Active: 16 biz days
Paused: 35 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 5, 2026
35 business days (not counted)
6d
▶ Clock Running
Status: Assigned
Feb 5 → Feb 16, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 20 → Feb 25, 2026
3 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 25 → Feb 27, 2026
2 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 5 Ready for Release ⏸ Paused 35 —
Feb 5 → Feb 16 Assigned ▶ Running 6 7
Feb 16 → Feb 20 Scheduled ▶ Running 4 11
Feb 20 → Feb 20 Tech On Site ▶ Running 0 11
Feb 20 → Feb 20 Scheduled ▶ Running 0 11
Feb 20 → Feb 25 Reschedule ▶ Running 3 14
Feb 25 → Feb 27 Scheduled ▶ Running 2 16
Feb 27 → Feb 27 Tech On Site ▶ Running 0 16
Dispatch 2.0d
Holding 35.8d (excluded)
Coordinators 17.7d
Field Work 1.0d
Billing 15.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
35.8 days
Coordinators
17.7 days
Over SLA
Field Work
1.0 days
Billing
15.1 days
Over SLA
Created: Dec 12, 2025 Due: Mar 27, 2026 Completed: Feb 27, 2026 (28 days early)
📅
52.0 days Total Age
⏱️
35.8d in Ready for Release Longest Stage
🔄
16 transitions Status Changes
⚠️
26.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Eric Mancerella — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 20, 2026
Visit 2 Feb 27, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 35.8 days stuck in "Ready for Release"
⏱️
Total Delay 26.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
35.8d
Assigned
7.0d / 0.5d SLA
Scheduled
7.1d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Reschedule
3.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.2d / 1.0d SLA
Ready to Bill
12.9d / 1.0d SLA
WO Correction Needed
2.1d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/25/2026 DMalloy -Emailed customer Amanda McCrory advising that FSE Eric will be onsite on next week Tuesday 3/2/2026 for the remediations of the 3 devices at this location.  

amanda.mccrory@bswhealth.org


02/16/2026 LHill-re'cd email from Amanda-Yes ma'am the date and time still works for us. I apologize for the delayed response, I was out of office last week.

See logged email.


02/12/2026 LHill-sent email to Amanda-I’m following up to see if the date and time mentioned in the email below work for you.


02/11/2026 LHill-sent email to Amanda-I’m following up to see if the date and time mentioned in the email below work for you.


02/10/2026 LHill-sent email to Amanda-I’m following up to see if the date and time mentioned in the email below work for you.

See logged email.


02/05/2026 LHill-sent email to Amanda-As discussed, we can have our FSE onsite on 02/20/2026, with an arrival time between 10:30AM-12:30PM. Please confirm that this works for your facility.

See logged email.


02/05/2026 LHill-Called 469) 814-3278 for Radiology. Ultrasound tech transferring me to supervisor. spoke with Amanda McCrory direct number is 469-814-3388.

Contact Name: Amanda McCrory  469-814-3388

Address verified: Yes 

POC email address: amanda.mccrory@bswhealth.org

Devices match: Yes

Have batteries been received? Not sure if he rec’d batteries

1. Are there any special instructions we should relay to the Technician upon their arrival? Located on the 6th floor.

2. Are there any Credentialing Requirements for our Technician’s onsite visit? No

3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No


02/04/2026 LHill-Called 469) 814-3278 got disconnected.


02/04/2026 LHill-Called (469) 814-3278 . transferred to Radiology. Got disconnected.


02/04/2026 LHill-No contact info on WO, location. or previous WO. Found (469) 814-3278 online.

🔧 Work Performed
Location Unknown. Documentation attached. Please see the reason code for additional details.
🔍 Technician Findings
unknown location, could not implement FMI
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325328
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 36.0 business days
👷
▶
2 Technician Assigned Feb 5, 9:36 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 51d 21h
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Feb 16, 11:08 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-20T16:15:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Christopher Womack Feb 20, 9:09 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 22h
👷
▶
2 Technician Assigned Feb 20, 9:17 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Laura Hill
From: Tech On Site
To: Scheduled
Duration in Previous: 7m
⏱️
▶
2 2x Labor Added Feb 20, 2:08 PM
2x Labor Added → Status: Reschedule
🔄
Status: Reschedule by Christopher Womack
From: Scheduled
To: Reschedule
Duration in Previous: 4h 51m
⏳ 4.0 business days
👷
▶
4 Technician Assigned Feb 25, 2:48 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-03-03T05:00:00.000+0000, 2026-03-03T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Reschedule
To: Scheduled
Duration in Previous: 5d 0h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-03-03T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Eric Mancerella Feb 27, 8:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 18h
⏱️
▶
2 2x Labor Added Feb 27, 5:37 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Tech On Site
To: Completed
Duration in Previous: 8h 42m
🏁
Status: Closed by Eric Mancerella Feb 27, 5:43 PM
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 1.8 business days
⏱️
▶
2 Labor Added Mar 2, 11:29 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 10:04 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 1d 22h, 0m
⏳ 2.0 business days
🏁
Status: Closed by Eric Mancerella Mar 5, 8:01 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 9h
⏳ 4.5 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 11, 12:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 15h
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 1:02 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 0h
🧾
▶
2 Invoice Created Mar 24, 1:17 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 15m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Reschedule
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.2 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Mar 3, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257337

Work Details (5)

Name Type Status Qty Amount Date
WL-03114060 Labor Open 1.5 $100.00 Feb 20, 2:08 PM
WL-03114061 Labor Open 1 $0.00 Feb 20, 2:08 PM
WL-03123909 Labor Open 0.5 $100.00 Feb 27, 5:37 PM
WL-03123910 Labor Open 1 $0.00 Feb 27, 5:37 PM
WL-03126017 Labor Open 0.016666666666667 $38.00 Mar 2, 11:29 AM

Details