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← WO Overview

WO-01325329 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYLOR SCOTT & WHITE THE HEART HOSPITAL PLANO — 1100 ALLIED DR, PLANO TX, 75093

Dec 12, 2025 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✓ SLA Met (20 biz days early)
Active: 16 biz days
Paused: 35 biz days
🕐 Clock stopped: Tech Off Site (Feb 27, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 5, 2026
35 business days (not counted)
6d
▶ Clock Running
Status: Assigned
Feb 5 → Feb 16, 2026
6 business days (counted)
Running total: 7 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 26, 2026
8 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 16 of ? biz days used
Created: Dec 12, 2025 Tech Off Site: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 5 Ready for Release ⏸ Paused 35 —
Feb 5 → Feb 16 Assigned ▶ Running 6 7
Feb 16 → Feb 26 Scheduled ▶ Running 8 15
Feb 26 → Feb 27 Tech On Site ▶ Running 1 16
Dispatch 2.0d
Holding 35.8d (excluded)
Coordinators 15.0d
Field Work 1.8d
Billing 10.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
35.8 days
Coordinators
15.0 days
Over SLA
Field Work
1.8 days
Billing
10.9 days
Over SLA
Created: Dec 12, 2025 Due: Mar 27, 2026 Completed: Feb 27, 2026 (28 days early)
📅
52.0 days Total Age
⏱️
35.8d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
27.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 35.8 days stuck in "Ready for Release"
⏱️
Total Delay 27.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
35.8d
Assigned
7.0d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
9.1d / 1.0d SLA
Ready to Bill
8.8d / 1.0d SLA
WO Correction Needed
2.1d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/25/2026 DMalloy -Emailed customer Amanda McCrory advising that FSE Eric will be onsite on next week Tuesday 3/2/2026 for the remediations of the 3 devices at this location.  

amanda.mccrory@bswhealth.org


2/24/26 CDempsey- Asking team for status on this Past Scheduled wo.

CONFIRMED


02/16/2026 LHill-re'cd email from Amanda-Yes ma'am the date and time still works for us. I apologize for the delayed response, I was out of office last week.

See logged email on WO-01325328.


02/11/2026 LHill-TR-20881 entered.


02/11/2026 LHill-sent email to Amanda-I’m following up to see if the date and time mentioned in the email below work for you.



02/05/2026 LHill-sent email to Amanda-As discussed, we can have our FSE onsite on 02/20/2026, with an arrival time between 10:30AM-12:30PM. Please confirm that this works for your facility.

See logged email on WO-01325328.



02/05/2026 LHill-Called 469) 814-3278 for Radiology. Ultrasound tech transferring me to supervisor. spoke with Amanda McCrory direct number is 469-814-3388.

Contact Name: Amanda McCrory  469-814-3388

Address verified: Yes 

POC email address: amanda.mccrory@bswhealth.org

Devices match: Yes

Have batteries been received? Not sure if he rec’d batteries

1. Are there any special instructions we should relay to the Technician upon their arrival? Located on the 6th floor.

2. Are there any Credentialing Requirements for our Technician’s onsite visit? No

3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No

See logged call on WO-01325328.



02/04/2026 LHill-Called 469) 814-3278 got disconnected.

See call logged on WO-01325328.


02/04/2026 LHill-Called (469) 814-3278 . transferred to Radiology. Got

disconnected.

See call logged on WO-01325328.


02/04/2026 LHill-No contact info on WO, location. or previous WO. Found (469) 814-3278 online.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checkssystem passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325329
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 36.0 business days
👷
▶
2 Technician Assigned Feb 5, 9:36 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 51d 21h
⏳ 5.0 business days
👷
Technician Assigned by Laura Hill Feb 11, 7:59 AM
Technician: Curtis Sprague
💵
2x Expenses Added Feb 11, 9:53 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 16, 11:08 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-20T16:15:00.000+0000
⏳ 3.0 business days
👷
Technician Assigned by Laura Hill Feb 19, 12:00 PM
Technician: Christopher Womack
👷
Technician Assigned by Laura Hill Feb 20, 9:18 AM
Technician: Darrell Hendrix
⏳ 4.0 business days
👷
▶
2 Technician Assigned Feb 25, 2:50 PM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-03-03T00:00:00.000+0000, 2026-03-03T05:00:00.000+0000, 2026-03-03T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Eric Mancerella Feb 26, 4:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 5h
⏱️
4x Labor Added Feb 26, 7:18 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 2, 0.75, 1
🚗
Status: Tech Off Site by Eric Mancerella Feb 26, 10:58 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 40m
✔️
▶
2 Status: Completed Feb 27, 5:50 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Eric Mancerella
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.8 business days
⏱️
▶
2 Labor Added Mar 2, 12:44 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 10:03 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 1d 21h, 0m
⏳ 2.0 business days
🏁
Status: Closed by Eric Mancerella Mar 5, 8:02 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 9h
⚠️ 8.5 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 17, 11:28 AM
From: Closed
To: Ready to Bill
Duration in Previous: 11d 14h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 1:02 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 1h
🧾
▶
2 Invoice Created Mar 24, 1:17 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 15m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Mar 3, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257337

Work Details (7)

Name Type Status Qty Amount Date
WL-03100679 Expenses Open 1 $0.00 Feb 11, 9:53 AM
WL-03100680 Expenses Open 1 $171.61 Feb 11, 9:53 AM
WL-03122111 Labor Open 0.5 $0.00 Feb 26, 7:18 PM
WL-03122112 Labor Open 2 $100.00 Feb 26, 7:18 PM
WL-03122113 Labor Open 0.75 $100.00 Feb 26, 7:18 PM
WL-03122114 Expenses Open 1 $0.00 Feb 26, 7:18 PM
WL-03126133 Labor Open 0.016666666666667 $38.00 Mar 2, 12:44 PM

Details