Detailed work order timeline, KPIs, and analysis
GE Healthcare FMI • FCO • PC
📍 BAYLOR UNIVERSITY MEDICAL — 660 N HALL ST, DALLAS TX, 75246
Dec 12, 2025 → Mar 13, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Dec 12 → Dec 15 | Created | ▶ Running | 1 | 1 |
| Dec 15 → Feb 4 | Ready for Release | ⏸ Paused | 34 | — |
| Feb 4 → Feb 18 | Assigned | ▶ Running | 9 | 10 |
| Feb 18 → Feb 24 | Scheduled | ▶ Running | 4 | 14 |
| Feb 24 → Feb 25 | On Hold | ▶ Running | 1 | 15 |
| Feb 25 → Mar 13 | Scheduled | ▶ Running | 12 | 27 |
02/25/2026 DMalloy -Emailed customer FSE Eric will be on site on next week Monday 3/2/2026 for the completion of the 2 devices.
jesse.glasco@bswhealth.org
2/23/26 CDempsey- Needing to be rescheduled due to 3.5.
2/20/26 CDempsey- This cannot be completed yet due to needing the 3.5 version. Notified L Hill.
CONFIRMED
02/18/2026 LHill-rec'd email from Samuel Sanches-Yes that time should work fine.
See logged email.
02/18/2026 LHill-sent email to Jesse-Can you bring it to the bio med shop and allow us access? We can have a tech onsite tomorrow, 02/19 between 8AM-10AM. I need to know ASAP if this is good to schedule for tomorrow morning.
See logged email.
02/17/2026 LHill-sent email to Jesse-Since this is only one device, can you bring it to the bio med shop and allow us access?
See logged email.
02/16/2026 LHill-sent email to Jesse-Since this involves only one device, we typically ask that the client bring the unit to the Biomed shop and allow us access to complete the repair.
Please let me know if this works for you, and we can coordinate a convenient time.
02/12/2026 LHill-sent email Are we good to move forward to schedule the following one?
ber
Customer Case Number
Special Instructions
Problem Description
Product Name
Serial Number
Location Name
Component Street
City
State
Zip
WO-01325331
1-555020947431, 1-554904389607
&Y238-FG7BG-9E6L6-BRDMN-EBJEB
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed.
Venue Go Ultrasound
VGB002951
BAYLOR UNIVERSITY MEDICAL
660 N HALL ST
DALLAS
TX
7524
02/11/2026 LHill-rec'd email from Emily-She copied the BioMed team on the email. Glasco, Jesse A" <Jesse.Glasco@BSWHealth.org
02/11/2026 LHill-sent email to Emily-Do you know who I need to contact?
02/11/2026 LHill-rec'd email from Emily. Hello these are not in my department!
02/11/2026 LHill-sent email to Emily Rodiguez-
I’m following up to see if the date and time mentioned in the email below work for you.
See logged email.
02/04/2026 LHill-sent email to Emily Rodriguez-To move forward, we can have our FSE onsite on 02/19/2026, with an arrival time between 8AM-10AM. Please confirm that this works for your facility.
See logged email.
02/04/2026 LHill-called214-820-0111 for Emily Rodriguez/Ultrasound Supervisor.
Contact Name: Emily Rodriguez/Ultrasound Supervisor 214-820-4054
Address verified: Yes
POC email address: Emily.rodriguez@bswhealth.org
Devices match: Yes
Have batteries been received? Not sure if he rec’d batteries
1. Are there any special instructions we should relay to the Technician upon their arrival? Go to Roberts Building to enter and go to Radiology.
2. Are there any Credentialing Requirements for our Technician’s onsite visit? No
3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No
01/30/2026 LHill-Called 214-820-0111 for Emily Rodriguez/Ultrasound Supervisor. She is not in today. Try back on Monday. She can't transfer me to her voicemail.
01/29/2026 LHill-Called 214-820-0111 for Bio Med Dept. operator could not transfer me to Bio Med. So, they sent me to UltraSound. Spoke w/Tiarra and she advised I need to speak with Emily Rodriguez/Ultrasound Supervisor. She is out of the office today. Call back tomorrow.
01/29/2026 LHill-No contact info on WO, location. or previous WO. Found (214) 820-0111 online.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03131323 | Expenses | Open | 1 | $557.61 | Mar 5, 10:51 AM |
| WL-03131325 | Expenses | Open | 1 | $138.82 | Mar 5, 10:51 AM |
| WL-03136396 | Labor | Open | 10 | $525.00 | Mar 9, 5:46 PM |
| WL-03136397 | Expenses | Open | 1 | $0.00 | Mar 9, 5:46 PM |
| WL-03138157 | Labor | Open | 1 | $100.00 | Mar 10, 6:53 PM |
| WL-03138158 | Labor | Open | 1 | $0.00 | Mar 10, 6:53 PM |
| WL-03143607 | Labor | Open | 1 | $250.00 | Mar 13, 3:27 PM |
| WL-03143608 | Labor | Open | 0.75 | $0.00 | Mar 13, 3:27 PM |
| WL-03143850 | Labor | Open | 0.5 | $0.00 | Mar 13, 5:01 PM |
| WL-03147148 | Labor | Open | 0.016666666666667 | $38.00 | Mar 17, 11:25 AM |