Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325332 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYLOR UNIVERSITY MEDICAL — 660 N HALL ST, DALLAS TX, 75246

Dec 12, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (6 biz days early)
Active: 11 biz days
Paused: 34 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 4, 2026
34 business days (not counted)
9d
▶ Clock Running
Status: Assigned
Feb 4 → Feb 18, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 4 Ready for Release ⏸ Paused 34
Feb 4 → Feb 18 Assigned ▶ Running 9 10
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 10
Feb 18 → Feb 18 Assigned ▶ Running 0 10
Feb 18 → Feb 19 Scheduled ▶ Running 1 11
Feb 19 → Feb 19 Tech On Site ▶ Running 0 11
Feb 19 → Feb 19 Scheduled ▶ Running 0 11
Feb 19 → Feb 19 Tech On Site ▶ Running 0 11
Dispatch 2.0d
Holding 34.8d (excluded)
Coordinators 11.9d
Field Work 0.1d
Billing 8.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
34.8 days
Coordinators
11.9 days
Over SLA
Field Work
0.1 days
Billing
8.0 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 19, 2026 (9 days early)
📅
46.0 days Total Age
⏱️
34.8d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
19.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Darrell Hendrix — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 19, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 34.8 days stuck in "Ready for Release"
⏱️
Total Delay 19.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
34.8d
Assigned
9.6d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
7.7d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


03/18/2026 LHill-rec'd call from Samuel Sanchez wanting to know if we back up any images when we do the software update. I told him I wasn't 100 percent sure so I was transferring him to Fady to answer that question.


02/18/2026 LHill-rec'd call from Samuel Sanches-He found a 2nd unit that needs to be done. Serial number is VGD003221. He is wanting this one done tomorrow morning as well. I told him I would add this one to the schedule for tomorrow.


02/18/2026 LHill-Location Unknown form been attached to WO.


02/11/2026 LHill-rec'd email from Jesse Glasco-Thank you for the feedback, Jesse!

 

For the ones that are not on your list, and Sam can confirm that you don’t have it, we will close these with an unknown location.

They are Venu Fit and Venu Go. 

See logged email.


02/11/2026 LHill-rec'd email from Emily-She copied the BioMed team on the email. Glasco, Jesse A" <Jesse.Glasco@BSWHealth.org


02/11/2026 LHill-sent email to Emily-Do you know who I need to contact?


02/11/2026 LHill-rec'd email from Emily. Hello these are not in my department!


02/11/2026 LHill-sent email to Emily Rodiguez-

I’m following up to see if the date and time mentioned in the email below work for you.

See logged email.


02/04/2026 LHill-sent email to Emily Rodriguez-To move forward, we can have our FSE onsite on 02/19/2026, with an arrival time between 8AM-10AM. Please confirm that this works for your facility.

See logged email on WO-01325331.


02/04/2026 LHill-called214-820-0111 for Emily Rodriguez/Ultrasound Supervisor.

Contact Name: Emily Rodriguez/Ultrasound Supervisor 214-820-4054

Address verified: Yes 

POC email address: Emily.rodriguez@bswhealth.org

Devices match: Yes

Have batteries been received? Not sure if he rec’d batteries

1. Are there any special instructions we should relay to the Technician upon their arrival? Go to Roberts Building to enter and go to Radiology.

2. Are there any Credentialing Requirements for our Technician’s onsite visit? No

3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No

See logged call on WO-01325331.



02/02/2026 LHill-Called 214-820-0111 for Emily Rodriguez/Ultrasound Supervisor. spoke with Aeisha/Ultrasound she will get message to Emily.

See logged call on WO-01325331.



01/30/2026 LHill-Called 214-820-0111 for Emily Rodriguez/Ultrasound Supervisor. She is not in today. Try back on Monday. She can't transfer me to her voicemail.

See logged call on WO-01325331.


01/29/2026 LHill-Called 214-820-0111 for Bio Med Dept. operator could not transfer me to Bio Med. So, they sent me to UltraSound. Spoke w/Tiarra and she advised I need to speak with Emily Rodriguez/Ultrasound Supervisor. She is out of the office today.  Call back tomorrow.

See logged call on WO-01325331.


01/29/2026 LHill-No contact info on WO, location. or previous WO. Found (214) 820-0111 online.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.5 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Corrective Action Final Condition Device returned to use. Delay Code
🔍 Technician Findings
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325332
Type: FCO
Priority: PC
2.0 business days
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 35.0 business days
👷
2 Technician Assigned Feb 4, 2:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 51d 2h
⚠️ 6.0 business days
👷
Technician Assigned by Laura Hill Feb 11, 12:30 PM
Technician: Curtis Sprague
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Laura Hill Feb 18, 9:26 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 13d 19h
👷
3 Technician Assigned Feb 18, 4:31 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 7h 4m, 0m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-19T14:00:00.000+0000
🔧
Status: Tech On Site by Curtis Sprague Feb 19, 11:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19h 19m
👷
2 Technician Assigned Feb 19, 11:56 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Laura Hill
From: Tech On Site
To: Scheduled
Duration in Previous: 5m
🔧
Status: Tech On Site by Darrell Hendrix Feb 19, 1:19 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 22m
⏱️
4x Labor Added Feb 19, 1:36 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 0.5, 2.25, 50
✔️
2 Status: Completed Feb 19, 1:46 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Darrell Hendrix
From: Completed
To: Closed
Duration in Previous: 1m
4.0 business days
⏱️
Labor Added Feb 24, 1:09 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 24, 1:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 23h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 19h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:15 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 30m
🚨 10.0 business days
🧾
Invoice Created Mar 18, 11:28 AM
Invoice Number: SM-255627

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 9.6 business days (threshold: 4.0 business hours)
Exceeded by 9.1 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Feb 19, 9:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-255627

Work Details (5)

Name Type Status Qty Amount Date
WL-03112098 Labor Open 1.75 $100.00 Feb 19, 1:36 PM
WL-03112099 Labor Open 0.5 $0.00 Feb 19, 1:36 PM
WL-03112100 Labor Open 2.25 $100.00 Feb 19, 1:36 PM
WL-03112101 Travel Open 50 $0.00 Feb 19, 1:36 PM
WL-03117728 Labor Open 0.016666666666667 $38.00 Feb 24, 1:09 PM

Details