Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325333 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYLOR UNIVERSITY MEDICAL — 660 N HALL ST, DALLAS TX, 75246

Dec 12, 2025 → Mar 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✓ SLA Met (10 biz days early)
Active: 27 biz days
Paused: 34 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 4, 2026
34 business days (not counted)
9d
▶ Clock Running
Status: Assigned
Feb 4 → Feb 18, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 25, 2026
5 business days (counted)
Running total: 15 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 13, 2026
12 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 27 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 4 Ready for Release ⏸ Paused 34 —
Feb 4 → Feb 18 Assigned ▶ Running 9 10
Feb 18 → Feb 25 Ready for Scheduling ▶ Running 5 15
Feb 25 → Mar 13 Scheduled ▶ Running 12 27
Mar 13 → Mar 13 Tech On Site ▶ Running 0 27
Dispatch 2.0d
Holding 34.8d (excluded)
Coordinators 28.0d
Field Work 0.0d
Billing 6.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
34.8 days
Coordinators
28.0 days
Over SLA
Field Work
0.0 days
Billing
6.0 days
Over SLA
Created: Dec 12, 2025 Due: Mar 27, 2026 Completed: Mar 13, 2026 (14 days early)
📅
62.0 days Total Age
⏱️
34.8d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
32.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 34.8 days stuck in "Ready for Release"
⏱️
Total Delay 32.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
34.8d
Assigned
9.6d / 0.5d SLA
Ready for Scheduling
6.0d / 1.0d SLA
Scheduled
12.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/25/2026 DMalloy -Emailed customer FSE Eric will be on site on next week Monday 3/2/2026 for the completion of the 2 devices. 

jesse.glasco@bswhealth.org


02/18/2026 LHill-Location Unknown form been attached to WO.


02/11/2026 LHill-rec'd email from Jesse Glasco-Thank you for the feedback, Jesse!

 

For the ones that are not on your list, and Sam can confirm that you don’t have it, we will close these with an unknown location.

They are Venu Fit and Venu Go. 

See logged email.


02/11/2026 LHill-rec'd email from Emily-She copied the BioMed team on the email. Glasco, Jesse A" <Jesse.Glasco@BSWHealth.org


02/11/2026 LHill-sent email to Emily-Do you know who I need to contact?


02/11/2026 LHill-rec'd email from Emily. Hello these are not in my department!


02/11/2026 LHill-sent email to Emily Rodiguez-

I’m following up to see if the date and time mentioned in the email below work for you.

See logged email.




02/04/2026 LHill-sent email to Emily Rodriguez-To move forward, we can have our FSE onsite on 02/19/2026, with an arrival time between 8AM-10AM. Please confirm that this works for your facility.

See logged email on WO-01325331.


02/02/2026 LHill-Called 214-820-0111 for Emily Rodriguez/Ultrasound Supervisor. spoke with Aeisha/Ultrasound she will get message to Emily.

See logged call on WO-01325331.


01/30/2026 LHill-Called 214-820-0111 for Emily Rodriguez/Ultrasound Supervisor. She is not in today. Try back on Monday. She can't transfer me to her voicemail.

See logged call on WO-01325331.


01/29/2026 LHill-Called 214-820-0111 for Bio Med Dept. operator could not transfer me to Bio Med. So, they sent me to UltraSound. Spoke w/Tiarra and she advised I need to speak with Emily Rodriguez/Ultrasound Supervisor. She is out of the office today.  Call back tomorrow.

See logged call on WO-01325331.


01/29/2026 LHill-No contact info on WO, location. or previous WO. Found (214) 820-0111 online.

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
Location Unknown. Documentation attached. Please see the reason code for additional details UNKNOWN LOCATION FORM ATTACHED
⚠️ Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325333
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 35.0 business days
👷
▶
2 Status: Assigned Feb 4, 2:20 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Christopher Womack
⚠️ 6.0 business days
👷
Technician Assigned by Laura Hill Feb 11, 12:31 PM
Technician: Curtis Sprague
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Laura Hill Feb 18, 9:08 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 13d 18h
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Feb 25, 3:29 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-03-02T05:00:00.000+0000, 2026-03-02T00:00:00.000+0000, 2026-03-02T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7d 6h
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Mar 3, 8:38 AM
Scheduled For: 2026-03-03T13:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Mar 3, 9:13 AM
Scheduled For: 2026-03-10T12:00:00.000+0000
⚠️ 9.0 business days
🔧
▶
3 Status: Tech On Site Mar 13, 5:22 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Eric Mancerella
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏳ 2.8 business days
⏱️
▶
2 Labor Added Mar 17, 11:26 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 1:02 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 1h
🧾
▶
2 Invoice Created Mar 24, 1:17 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 15m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 9.6 business days (threshold: 4.0 business hours)
Exceeded by 9.1 business days
Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 12.4 business days (threshold: 2.0 business days)
Exceeded by 10.4 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Mar 10, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257337

Work Details (2)

Name Type Status Qty Amount Date
WL-03143895 Labor Open 0.5 $100.00 Mar 13, 5:26 PM
WL-03147154 Labor Open 0.016666666666667 $38.00 Mar 17, 11:26 AM

Details