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← WO Overview

WO-01325334 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYOU BEND HEALTH SYSTEMS — 1097 NORTHWEST BLVD, FRANKLIN LA, 70538

Dec 12, 2025 → Mar 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (12 biz days early)
Active: 7 biz days
Paused: 54 biz days
🕐 Clock stopped: Completed (Mar 14, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸54d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Mar 5, 2026
54 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
Mar 5 → Mar 14, 2026
6 business days (counted)
Running total: 7 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 14, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Mar 5 Ready for Release ⏸ Paused 54 —
Mar 5 → Mar 14 Scheduled ▶ Running 6 7
Dispatch 2.0d
Holding 54.9d (excluded)
Coordinators 6.4d
Billing 6.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
54.9 days
Coordinators
6.4 days
Over SLA
Billing
6.0 days
Over SLA
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 14, 2026 (17 days early)
📅
62.0 days Total Age
⏱️
54.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
11.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 54.9 days stuck in "Ready for Release"
⏱️
Total Delay 11.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
54.9d
Scheduled
6.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/05/206 mklose dispatch Davon-- unannounced

03/03/2026 YEspino Called 337-355-1250 to follow up with Jennifer over the previous email sent. Was unable to speak to her so i left a message.


02/27/2026: ARoosa - Called; 337-355-1250,  

Jennifer Hudson Radiology Mngr. Wants me to send email with serial # to j.hudson@bayoubendhealth.org


02/25/2026: ARoosa- Called; 337-355-1240

Ray Debarbieris VM/LM sending email to

rdebarbieris@bayoubendhealth.org


02/19/2026: ARoosa - Called; 337-828-0760, asked to be xfer to biomed was sent to maintenance, asked if it was biomed he said yes it is part of biomed asked about device in question and was told I would need to contact biomed, I asked for a number or email and he had no idea of either.

01/29/2026 YEspino Called 337-828-0760 to verify the device in question. Asked to be transferred over to the biomed dept, Was unable to speak to Daniel Landry so i left a message.

🔧 Work Performed
Completed software only. Will return to replace battery once batteries are available
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325334
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:11 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 55.0 business days
👷
▶
3 Technician Assigned Mar 5, 3:24 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-12T16:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 80d 3h
⚠️ 6.0 business days
⏱️
▶
2 3x Labor Added Mar 12, 4:36 PM
3x Labor Added → 2x Parts Added
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 1.9 business days
✔️
▶
2 Status: Completed Mar 14, 6:11 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Davon Cox
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 17, 9:37 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 1:02 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 3h
🧾
▶
2 Invoice Created Mar 24, 1:17 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 15m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Davon Cox
Scheduled
Mar 12, 12:00 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-257337

Work Details (6)

Name Type Status Qty Amount Date
WL-03141825 Labor Open 2 $100.00 Mar 12, 4:36 PM
WL-03141826 Labor Open 0.5 $0.00 Mar 12, 4:36 PM
WL-03141827 Labor Open 1.25 $100.00 Mar 12, 4:36 PM
WL-03141829 Parts Open 1 $0.00 Mar 12, 4:38 PM
WL-03141830 Expenses Open 1 $0.00 Mar 12, 4:39 PM
WL-03146945 Labor Open 0.016666666666667 $38.00 Mar 17, 9:37 AM

Details