Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325335 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYSTATE MEDICAL CENTER INC — 759 CHESTNUT ST, SPRINGFIELD MA, 01199

Dec 12, 2025 → May 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (37 biz days late)
Active: 69 biz days
Paused: 38 biz days
🕐 Clock stopped: Completed (May 18, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 29, 2026
30 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Jan 29 → Jan 31, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Feb 11, 2026
8 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 14, 2026
2 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Feb 14 → Feb 14, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 14 → Feb 14, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Closed
Feb 14 → Feb 16, 2026
0 business days (counted)
Running total: 4 of ? biz days used
12d
▶ Clock Running
Status: Ready to Bill
Feb 16 → Mar 4, 2026
12 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Billing Review
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 4 → Mar 16, 2026
8 business days (counted)
Running total: 24 of ? biz days used
45d
▶ Clock Running
Status: Incomplete
Mar 16 → May 18, 2026
45 business days (counted)
Running total: 69 of ? biz days used
Created: Dec 12, 2025 Completed: May 18, 2026
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 29 Ready for Release ⏸ Paused 30 —
Jan 29 → Jan 29 Assigned ▶ Running 0 1
Jan 29 → Jan 29 Scheduled ▶ Running 0 1
Jan 29 → Jan 31 Entered ▶ Running 1 2
Jan 31 → Feb 11 Ready for Release ⏸ Paused 8 —
Feb 11 → Feb 14 Ready for Scheduling ▶ Running 2 4
Feb 14 → Feb 14 Completed ▶ Running 0 4
Feb 14 → Feb 14 Assigned ▶ Running 0 4
Feb 14 → Feb 16 Closed ▶ Running 0 4
Feb 16 → Mar 4 Ready to Bill ▶ Running 12 16
Mar 4 → Mar 4 Billing Review ▶ Running 0 16
Mar 4 → Mar 16 WO Correction Needed ▶ Running 8 24
Mar 16 → May 18 Incomplete ▶ Running 45 69
Dispatch 3.8d
Holding 38.9d (excluded)
Coordinators 3.1d
Incomplete 46.0d (excluded)
Billing 37.2d
✗ SLA Missed
Dispatch
3.8 days
Over SLA
Holding (excluded from total)
38.9 days
Coordinators
3.1 days
Over SLA
Incomplete (excluded from total)
46.0 days
Billing
37.2 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: May 18, 2026 (106 days late)
📅
108.0 days Total Age
⏱️
46.0d in Incomplete Longest Stage
🔄
31 transitions Status Changes
⚠️
25.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 46.0 days stuck in "Incomplete"
⏱️
Total Delay 25.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.8d / 0.5d SLA
Ready for Release
38.9d
Assigned
0.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
28.2d / 1.0d SLA
WO Correction Needed
9.0d
Incomplete
46.0d
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/08/2026 ALuman - WO locked and FSE having difficulty closing

01/29/2026 MKlose duplicate Serial #

01/29/2026 Mklose rcvd email from POC confirm Joseph Feb 4th. 01/29/2026 Mklose called (774) 786-0316, (413) 794-0774, (413) 896-9708, left VM, 01/28/2026 Mklose called Nigel, he adv he is retiring, Kristen Steele would be POC. called 413-896-9708, no answer resent email 01/16/2026 Mklose called Nigel, offered January 22nd 01/12/2026 Mklose emailed and offered April January 13th, 11/11/2025 Brod - called nigel to schedule FSE onsite for 11/12 for ULS PMs and to start remediation on batteries. he stated he will follow up with me . following up in email. *** 09/12/2025 Brod - emailed Niigel to let him know FSE is behind schedule per Fady, we will reach out at a later date to schedule the remaining 18 units. **** 07/22/2025 Brod - rec'd email reply from Nigel confirming scheduled date 07/24/2025; called 413-896-9104 to speak to Nigel, went to vm left message to have FSE onsite for 07/24. following up in email to nigel.cubin@baystatehealth.org 07/09/2025 Brod - received email back from Nigel confirming , i offered 07/15 to have FSE onsite. ... 07/03/2025 MHamersley - called 413-896-9104, spoke to Nigel, he is POC for several Baystate Medical locations, sent him excel list of 34 serial numbers; email: nigel.cubin@baystatehealth.org

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325335
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:11 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 31.0 business days
👷
▶
4 Technician Assigned Jan 29, 11:54 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release
To: Assigned
Duration in Previous: 44d 23h
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-04T15:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 2m
🆕
Status: Entered by Megan Klose Jan 29, 12:37 PM
From: Scheduled
To: Entered
Duration in Previous: 40m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 23h
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Feb 11, 8:55 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 10d 20h
⏳ 3.0 business days
⏱️
▶
4 Labor Added Feb 14, 3:27 AM
Labor Added → Status: Completed → Technician Assigned → Status: Closed
✔️
Status: Completed by Fady Messak
From: Ready for Scheduling, Completed
To: Completed, Assigned
Duration in Previous: 2d 18h, 0m
👷
Technician Assigned by Fady Messak
Technician: Jared Heisler
🏁
Status: Closed by Fady Messak
From: Assigned
To: Closed
Duration in Previous: 1m
⏳ 0.0 business days
⏱️
Labor Added Feb 16, 9:27 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 9:33 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 6h
🚨 12.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 10:08 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 16d 0h, 0m
⚠️ 8.9 business days
⚠️
Status: Incomplete by Fady Messak Mar 16, 8:08 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 11d 20h
🚨 46.0 business days
✔️
Status: Completed by Fady Messak May 18, 8:17 AM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 63d 0h, 0m
📄
Status: Ready to Bill by Timothy Amburgey May 18, 9:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 8m
💵
▶
2 Status: Billing Review May 18, 1:47 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review May 19, 2:12 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💵
▶
2 Status: Billing Review May 19, 3:03 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
💵
▶
2 Status: Billing Review May 19, 4:14 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💵
▶
2 Status: Billing Review May 20, 9:18 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review May 22, 9:06 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey May 26, 10:31 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 4d 1h, 0m
💵
▶
2 Status: Billing Review May 26, 12:52 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review May 26, 3:52 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 7.0 business days
📨
▶
2 Status: Invoice Pending Jun 3, 9:31 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-263660

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Entered
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jared Heisler
Scheduled
N/A
Created
Dec 12, 11:06 AM
Invoice #
SM-263660

Work Details (2)

Name Type Status Qty Amount Date
WL-03106215 Labor Open 0.5 $100.00 Feb 14, 3:27 AM
WL-03106878 Labor Open 0.016666666666667 $38.00 Feb 16, 9:27 AM

Details