Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325337 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BRADFORD FAMILY HEALTHCARE PC — 508 HARLEY ST STE D, SCOTTSBORO AL, 35768

Dec 12, 2025 → Mar 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (2 biz days early)
Active: 1 biz days
Paused: 70 biz days
🕐 Clock stopped: Completed (Mar 28, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸62d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Mar 17, 2026
62 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Awaiting Parts
Mar 17 → Mar 28, 2026
8 business days (not counted)
▶ Clock Running
Status: Tech On Site
Mar 28 → Mar 28, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 28, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Mar 17 Ready for Release ⏸ Paused 62 —
Mar 17 → Mar 17 Scheduled ▶ Running 0 1
Mar 17 → Mar 28 Awaiting Parts ⏸ Paused 8 —
Mar 28 → Mar 28 Tech On Site ▶ Running 0 1
Dispatch 2.0d
Material Management 8.4d
Holding 62.9d (excluded)
Coordinators 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
8.4 days
Over SLA
Holding (excluded from total)
62.9 days
Coordinators
0.0 days
Billing
0.1 days
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 28, 2026 (3 days early)
📅
72.0 days Total Age
⏱️
62.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
7.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 247 days old
🚨
Primary Delay 62.9 days stuck in "Ready for Release"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
62.9d
Scheduled
0.0d / 2.0d SLA
Awaiting Parts
8.4d / 3.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/09/2026 BBallard - Location unknown attached due to unable to reach anyone. Multiple attempts with no contact.


03/26/2026: BBallard - Unable to reach anyone. Could not make it to site due to overscheduling and no confirmation. Closing out with postponement for per Doug.


03/16/2026: ARoosa - Called 256-259-6054, Message stating you have reached us after hours please call back during normal Business hours. Unable to leave message.


03/10/2026: ARoosa - Called; 256-259-6054, opt. 3 for office Mngr. VM/LM

03/10/2026: ARoosa - Called; 256-259-6054, office not yet open call back later. unable to leave message.


02/27/2026 ARuby - called BRADFORD FAMILY HEALTHCARE PC, 256-259-6054 ext 228, press 3 office mgr, ext 228 unavailable. VM/LM. press1 receptionist, caught in loop. Called Premier Medical Clinic 256-259-1234, No Answer Unable to Leave Message.


02/25/2026: ARoosa- Called; 256-259-6054 ext 228 office Mngr. VM/LM


02/12/2026 MHamersley - called 256-259-6054, Bradford Family Healthcare, 510 E Laurel St Suite 202, Scottsboro, AL 35768, xfer to Ofc Mgr, ex228, call went to VM/LM; 

called 256-259-1234, Premier Medical Clinic, 506 Harley St Suite D, Scottsboro, AL 35768, call disconnected while on hold, called back, spoke to someone who had no idea

🔧 Work Performed
FMI Not Executed. Please see the reason code for additional details. Postponement form attached. Follow Up Required
🔍 Technician Findings
FMI Not Executed. Please see the reason code for additional details. Postponement form attached. Follow Up Required
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325337
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 63.0 business days
📅
▶
5 Dispatch Scheduled Mar 17, 4:46 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Parts Requested → Status: Awaiting Parts
👷
Technician Assigned by Brandi Rodriguez
Technician: Bruce Ballard
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 92d 3h
📦
Parts Requested
Order: 00092658
Status: Canceled
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
⚠️ 8.9 business days
🔧
Status: Tech On Site by Bruce Ballard Mar 27, 9:47 PM
From: Awaiting Parts
To: Tech On Site
Duration in Previous: 10d 4h
⏱️
▶
2 3x Labor Added Mar 27, 9:54 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Bruce Ballard
From: Tech On Site
To: Completed
Duration in Previous: 10m
🏁
Status: Closed by Bruce Ballard Mar 27, 10:03 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.2 business days
⏱️
Labor Added Mar 31, 1:49 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 31, 3:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
📨
▶
2 Status: Invoice Pending Mar 31, 4:02 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 12.0 business days
🧾
Invoice Created Apr 15, 9:33 AM
Invoice Number: SM-257941

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 8.4 business days (threshold: 3.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📦
Parts Order 00092658
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Mar 26, 9:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257941

Work Details (4)

Name Type Status Qty Amount Date
WL-03163830 Labor Open 0.083333333333333 $250.00 Mar 27, 9:54 PM
WL-03163831 Labor Open 0.083333333333333 $100.00 Mar 27, 9:54 PM
WL-03163832 Travel Open 135 $0.00 Mar 27, 9:54 PM
WL-03167024 Labor Open 0.016666666666667 $38.00 Mar 31, 1:49 PM

Details