Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Feb 21, 2026 (7 days early)
📅
51.0 daysTotal Age
⏱️
48.8d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
9.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay48.8 days stuck in "Ready for Release"
⏱️
Total Delay9.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
48.8d
Scheduled
1.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/23/2026 SRobinson- Created follow up WO as requested. (WO-01353202)
02/19/2026 mklose called 512-347-7246 all lines were busy, dispatch to Philmon for walk in
01/21/2026 YEspino Called 512-347-7246 to verify the device in question. Was able to speak to Priyanka and she took my contact info and the serial number and advised she would look for the device and give me a call back with an update.
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
call
Completed Feb 19, 2026
02/19/2026 mklose called 512-347-7246 all lines were busy, dispatch to Philmon for walk in
📞
Live Call_ Left Message
Completed Jan 21, 2026
01/21/2026 YEspino Called 512-347-7246 to verify the device in question. Was able to speak to Priyanka and she took my contact info and the serial number and advised she would look for the device and give me a call back with an update.
📅
WO-01325338 - FCO - Venue Go Ultrasound - AUSTIN - BRADLEY D FULLERTON MD
Feb 20, 2026 10:00am – 11:00am
Work Order: WO-01325338
Account: GE Healthcare FMI
Customer Case Number: 1-554879855195, 1-554907683856
Location: BRADLEY D FULLERTON MD
Address: 2714 BEE CAVES RD STE 106, AUSTIN, TX 78746
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC000812
Contact Name: unknown
Contact Pho
JPG
VGC000812_Software Update
Feb 20, 2026
JPG
VGC000812_Product Label Pic
Feb 20, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325338
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:16 PM