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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325339 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BRADLEY MEDICAL CENTER — 2305 CHAMBLISS AVE NW, CLEVELAND TN, 37311

Dec 12, 2025 → Mar 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (2 biz days early)
Active: 13 biz days
Paused: 58 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸58d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Mar 11, 2026
58 business days (not counted)
12d
▶ Clock Running
Status: Scheduled
Mar 11 → Mar 27, 2026
12 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Mar 11 Ready for Release ⏸ Paused 58 —
Mar 11 → Mar 27 Scheduled ▶ Running 12 13
Mar 27 → Mar 27 Tech On Site ▶ Running 0 13
Dispatch 2.0d
Holding 58.8d (excluded)
Coordinators 12.2d
Field Work 1.0d
Billing 0.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
58.8 days
Coordinators
12.2 days
Over SLA
Field Work
1.0 days
Billing
0.1 days
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 28, 2026 (3 days early)
📅
72.0 days Total Age
⏱️
58.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
12.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 58.8 days stuck in "Ready for Release"
⏱️
Total Delay 12.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
58.8d
Scheduled
12.2d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/27/2026 SRobinson- Created follow up WO as requested. (WO-01362190)

03/17/2026: ARoosa - Recvd call from 423-559-6928 Josh Pratt returning my VM. we went over recall and he gave me his email and direct phone # i am emailing jpratt@vhcs.org and he would like to be called for scheduling 423-559-6928.

03/04/2026: ARoosa - Called 423-559-6052, Line rang until 1:19 on call and disconnected.


02/25/2026: ARoosa- Called; 423-559-6115

Dana Bryant VM/LM will email  bryant@vhcs.org


02/12/2026 brod - called 4235596052 went to biomed, biomed tech stated he will have the biomed manager call me back after he gets back from lunch . trying to schedule for fse to be onsite for monday the 16 


02/11/2026: ARoosa- Sent FU Email to emma.shipe@spbs.com


12/19/2025 MHamersley - called 423-559-6000, xfer to Bio Med, spoke to Emma Shipe, 423-559-6052; sent email: emma.shipe@spbs.com


WO-01325339-Venue Go Ultrasound VGD000965

WO-01325340-Venue Go Ultrasound VGE000463

🔧 Work Performed
Device was in use, could not perform FMI
🔍 Technician Findings
FMI not completed
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325339
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 59.0 business days
📅
▶
3 Dispatch Scheduled Mar 11, 10:09 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Ryan Lewis
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 85d 20h
⏳ 2.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Mar 12, 11:22 AM
Scheduled For: 2026-03-12T13:00:00.000+0000
📅
Dispatch Scheduled by Brandi Rodriguez Mar 12, 11:28 AM
Scheduled For: 2026-03-25T13:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Mar 26, 10:19 AM
Scheduled For: 2026-03-26T13:00:00.000+0000
🔧
▶
2 Status: Tech On Site Mar 26, 9:46 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Mar 26, 9:51 PM
Status: Completed → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 47
⏳ 1.3 business days
🏁
Status: Closed by Ryan Lewis Mar 28, 6:20 PM
From: Completed
To: Closed
Duration in Previous: 1d 20h
⏳ 2.0 business days
⏱️
Labor Added Mar 31, 1:45 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 31, 3:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
📨
▶
3 Status: Invoice Pending Mar 31, 4:02 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-257941
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 12.2 business days (threshold: 2.0 business days)
Exceeded by 10.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Mar 26, 9:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257941

Work Details (4)

Name Type Status Qty Amount Date
WL-03161900 Labor Open 1 $525.00 Mar 26, 9:49 PM
WL-03161901 Labor Open 1 $0.00 Mar 26, 9:49 PM
WL-03161913 Travel Open 47 $0.00 Mar 26, 9:54 PM
WL-03167022 Labor Open 0.016666666666667 $38.00 Mar 31, 1:45 PM

Details