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← WO Overview

WO-01325340 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BRADLEY MEDICAL CENTER — 2305 CHAMBLISS AVE NW, CLEVELAND TN, 37311

Dec 12, 2025 → Mar 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (14 biz days early)
Active: 4 biz days
Paused: 55 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸55d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Mar 6, 2026
55 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 6 → Mar 6, 2026
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 11, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 11, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Mar 6 Ready for Release ⏸ Paused 55 —
Mar 6 → Mar 6 Scheduled ▶ Running 0 1
Mar 6 → Mar 6 Awaiting Parts ⏸ Paused 0 —
Mar 6 → Mar 11 Scheduled ▶ Running 3 4
Mar 11 → Mar 11 Tech On Site ▶ Running 0 4
Dispatch 2.0d
Material Management 0.2d
Holding 55.8d (excluded)
Coordinators 3.5d
Field Work 0.6d
Billing 5.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
0.2 days
Holding (excluded from total)
55.8 days
Coordinators
3.5 days
Over SLA
Field Work
0.6 days
Billing
5.9 days
Over SLA
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 11, 2026 (20 days early)
📅
60.0 days Total Age
⏱️
55.8d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
11.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 55.8 days stuck in "Ready for Release"
⏱️
Total Delay 11.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
55.8d
Scheduled
3.5d / 2.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.4d / 1.0d SLA
Ready to Bill
5.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/04/2026: ARoosa - Called 423-559-6052, Line rang until 1:19 on call and disconnected.


02/25/2026: ARoosa- Called; 423-559-6115

Dana Bryant VM/LM will email  bryant@vhcs.org


02/12/2026 brod - called 4235596052 went to biomed, biomed tech stated he will have the biomed manager call me back after he gets back from lunch . trying to schedule for fse to be onsite for monday the 16 


02/11/2026: ARoosa- Sent FU Email to emma.shipe@spbs.com


12/19/2025 MHamersley - called 423-559-6000, xfer to Bio Med, spoke to Emma Shipe, 423-559-6052; sent email: emma.shipe@spbs.com


WO-01325339-Venue Go Ultrasound VGD000965

WO-01325340-Venue Go Ultrasound VGE000463

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. 8. Problem Description contains FMI 78101H a. Select Repair Code Multi: 1D – Completed FMI b. Work Performed: (must be copied and pasted verbatim) Repair Code Multi Work Performed Code 1D – Completed FMI Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325340
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 56.0 business days
👷
▶
5 Technician Assigned Mar 6, 1:37 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-11T05:00:00.000+0000, 2026-03-11T00:00:00.000+0000, 2026-03-11T15:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 81d 1h
📦
Parts Requested
Order: 00091739
Status: Closed
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
🔩
▶
2 2x Parts Added Mar 6, 3:04 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 1h 25m
⏳ 4.0 business days
🔧
Status: Tech On Site by Ryan Lewis Mar 11, 11:58 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 19h
🚗
Travel Added Mar 11, 12:08 PM
Type: Travel
Status: Open
Qty: 42
⏱️
▶
2 2x Labor Added Mar 11, 4:47 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site
To: Completed
Duration in Previous: 4h 49m
🏁
Status: Closed by Ryan Lewis Mar 11, 4:54 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 4.9 business days
⏱️
▶
2 Labor Added Mar 17, 1:08 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 20h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 1:02 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 23h
🧾
▶
2 Invoice Created Mar 24, 1:17 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 15m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days

🔗 Related Artifacts

📦
Parts Order 00091739
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Mar 11, 11:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257337

Work Details (6)

Name Type Status Qty Amount Date
WL-03133906 Parts Open 2 $0.00 Mar 6, 3:04 PM
WL-03133907 Expenses Open 1 $0.00 Mar 6, 3:04 PM
WL-03139155 Travel Open 42 $0.00 Mar 11, 12:08 PM
WL-03139888 Labor Open 1.25 $525.00 Mar 11, 4:47 PM
WL-03139889 Labor Open 1.5 $100.00 Mar 11, 4:47 PM
WL-03147302 Labor Open 0.016666666666667 $38.00 Mar 17, 1:08 PM

Details